Director of Information Technology

3 weeks ago

Greater Toronto Area, Canada Professional Staffing Full time
As the Head of IT, you will oversee the technology infrastructure, e-commerce platforms, and digital initiatives that drive organization's operations and customer experience. Reporting directly to the CFO, you will play a key role in shaping and implementing the company's IT strategy to support our growth in both retail and e-commerce. You will lead a dedicated team, manage key vendor relationships, and ensure robust cybersecurity and operational efficiency.

Key Responsibilities:

Strategic Leadership:

Develop and implement the IT strategy aligned with business goals, focusing on e- commerce, digital transformation, and operational scalability.

- Lead IT projects that support business growth, improve customer engagement, and enhance team productivity.
- Identify and evaluate new technologies to keep the company competitive in the retail industry.

ERP reimplementation:

- Lead the end-to-end reimplementation of the company's ERP system to improve efficiency, scalability, and data accuracy across operations.
- Collaborate with key stakeholders and the external System Integration partners to define project requirements, timelines, and deliverables.
- Ensure a seamless transition with minimal disruption to business operations and provide
- post-implementation support and optimization.
- Technology Management:
- Oversee and maintain the company's digital and in-store systems ,including point-of-sale (POS) systems, ERP, CRM, and e-commerce platforms.
- Ensure consistent performance, security, and high availability for all company tech assets and platforms.
- Manage IT budgets, forecasts, and cost-effectiveness.
- Establish a Disaster Recovery program.

Vendor Relationship Management:

- Build and maintain strong relationships with key technology vendors and service providers to ensure high-quality and cost-effective solutions.
- Negotiate contracts, manage vendor performance, and ensure compliance with service level agreements (SLAs).
- Regularly assess vendor partnerships to ensure they align with company goals and support strategic objectives.

Cybersecurity& Compliance:

- Manage cybersecurity infrastructure and policies to stay up to date with best practices, protecting customer data and company information.
- Ensure compliance with data protection regulations (e.g., PCI, GDPR, CCPA)and industry standards.

Team Development:

- Build and manage a high-performing IT team, fostering a collaborative and innovative culture.
- Oversee training and professional development to keep the team up-to-date with
- technology trends and skills.

Stakeholder Collaboration:

- Collaborate with cross-functional leaders (e.g., Finance ,Marketing, Operations, Planning) to align IT initiatives with company objectives.
- Chair the IT Steering Committee which is comprised of CEO, CFO, and other members of the Executive team.
- Manage relationships with external vendors and service providers to ensure efficient and effective technology solutions.

Qualifications and experience :

- Strong leadership and management skills, with the ability to inspire and motivate a team. Previous experience in building a high performing organization and team.
- Excellent communication and interpersonal skills, with the ability to effectively establish trustworthy relationships with technical and non-technical stakeholders.
- Proven track record of developing and implementing successful technology strategies that drive business value. Ability to lead change management efforts for technology initiatives.
- Experience with retail technologies (POS systems, ERP, e-commerce platforms) and digital transformation.
- Detailed understanding of cybersecurity, data privacy, and regulatory compliance.
- Strong business acumen, with the ability to understand and align technology initiatives with business goals and objectives.
- Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Preference for certifications in one or more of the following: ITIL, TOGAF, SAFe, CISSP.
- 8+ years of experience in IT, with at least 3 years in a leadership role, preferably in retail or e- commerce.

Candidates must be eligible to work in Canada

I would like to thank all the candidates in advance, due to the large volume of applicants only the short-listed candidates will be contacted.

Please do stay connected on LinkedIn for future opportunities

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