Customer Success Lead — Shape Process, Mentor Team

3 weeks ago


White Rock, Canada Targeted Talent Full time

A leading customer service organization in Vancouver is seeking a Customer Success Lead to oversee a team, manage operations, and ensure high-quality service. The ideal candidate should have a Bachelor's degree in business or technology and extensive experience in customer success. Responsibilities include training staff, resolving customer inquiries, and preparing reports. This role requires excellent communication and organizational skills, with up to 30% travel required.
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