Customer Success Lead
3 weeks ago
Job Summary: The Customer Success Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Duties/Responsibilities: Help build the infrastructure and standard operating procedures for the department Help create company guidelines particularly related to quality of service Manage the department and ensure the team complies with company guidelines particularly related to quality of service. Prepare knowledge-based documents such as summaries and responses to frequently asked questions. Hire entry-level customer success employees. Train new employees in the company's customer service policies, procedures, and best practices. Organize and oversee the schedules and work of the department. Conduct performance evaluations that are timely and constructive. Handle discipline and termination of employees as needed and in accordance with company policy. Monitor or review calls or other correspondence between representatives and customers. Ensure that representatives are informed about changes to company products and services. Collect data and prepares reports on customer complaints and inquiries. Prepare monthly reports summarizing the assigned customer success teams performance. Assist with budget preparation for the Customer Success department. Perform other related duties as assigned. Required Skills/Abilities: Bachelor's degree in business, technology or similar At least five years of customer success experience required. At least two years of experience in a supervisory role preferred. At least two years of experience in customer service or customer success in the manufacturing industry Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management/delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems Experience in the Food & Beverage or Consumer Packaged Goods domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools Excellent management and supervisory skills. Excellent verbal and written communication skills. Extensive knowledge of customer service procedures and principles. Organized with attention to detail. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour. Ability to coach and mentor customer success representatives. #J-18808-Ljbffr
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Vancouver, Richmond, Delta, Surrey, White Rock, Canada Targeted Talent Full timeA leading customer service organization in Vancouver is seeking a Customer Success Lead to oversee a team, manage operations, and ensure high-quality service. The ideal candidate should have a Bachelor's degree in business or technology and extensive experience in customer success. Responsibilities include training staff, resolving customer inquiries, and...
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White Rock, Canada Targeted Talent Full timeA leading customer service organization in Vancouver is seeking a Customer Success Lead to oversee a team, manage operations, and ensure high-quality service. The ideal candidate should have a Bachelor's degree in business or technology and extensive experience in customer success. Responsibilities include training staff, resolving customer inquiries, and...
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Customer Success Lead
3 weeks ago
Delta, Canada Targeted Talent Full timeJob Summary: The Customer Success Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Duties/Responsibilities: - Help build the infrastructure and standard operating procedures for the department - Help create company guidelines...
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Customer Success Lead
3 weeks ago
Delta, Canada Targeted Talent Full timeJob Summary: The Customer Success Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Duties/Responsibilities: Help build the infrastructure and standard operating procedures for the department Help create company guidelines particularly...
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Customer Success Lead
6 days ago
Vancouver|Richmond|Delta|British Columbia|Surrey|White Rock|Coquitlam|Burnaby|New Westminster|Chilliwack|Abbotsford|Langley|Mission|North Vancouver|Fraser Valley, Canada Targeted Talent Full time $60,000 - $80,000 per yearJob Summary:This exciting role will be the face of the company for our marketplace and purchase program. The successful candidate must care deeply about solving avoidable wasted food and have excellent Customer Success Lead will manage the online marketplace and work closely with customer's orders, confirming accuracy, and ensuring vendor commitments in...
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Customer Success Lead
6 days ago
Remote|Vancouver|Richmond|Delta|British Columbia|Surrey|White Rock|Coquitlam|Burnaby|New Westminster|Dallas|Portland|Abbotsford|Langley|Mission|North Vancouver|Victoria|Fraser Valley, Canada Targeted Talent Full time $80,000 - $120,000 per yearJob Summary:The Customer Success Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Duties/Responsibilities: Help build the infrastructure and standard operating procedures for the department Help create company guidelines particularly...
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Customer Success Representative
6 days ago
Vancouver, Richmond, Surrey, White Rock, Coquitlam, Canada Targeted Talent Full timeWhat you'll doManage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business...
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Senior Customer Success Manager — Ops, Training
4 weeks ago
Surrey, Richmond, Delta, Vancouver, Canada Targeted Talent Full timeA leading staffing agency in the Metro Vancouver Regional District is seeking an Account Manager to oversee a customer success team. The ideal candidate will have over five years of customer success experience and be skilled in managing teams, resolving issues, and working in a customer-facing role. Responsibilities include hiring and training staff,...
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Customer Admin Lead
2 weeks ago
White Rock, Canada Velocity Truck Centres Canada Full timeA dynamic company in the automotive service sector is seeking a Customer Administration Supervisor to ensure high-quality service delivery while managing departmental operations. The ideal candidate will promote a world-class customer experience, lead a team, and drive continuous improvement. Strong communication and leadership skills are essential for this...
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Customer Success Manager
3 days ago
Delta, Canada Power Vac ®, Greater Vancouver Area Full timeDo you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, **Power Vac® Greater Vancouver,** is the place for you! **WHO ARE WE?** Established in 1966, **Power Vac ®** is Canada's only National Air Duct Cleaning company with a network of offices from coast to...
