Order Processing Associate

2 weeks ago

White Rock, British Columbia, Canada Monark Full time

At Group Medical, we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.

We are seeking an Order Processing Associate to join our growing team. In this full-time, permanent role, you will support clients by managing service requests from intake to resolution—ensuring that every step is handled with care, accuracy, and professionalism. You'll communicate with clients, providers, and internal teams to coordinate timely service fulfillment while maintaining strong documentation and follow-up practices.

Key Responsibilities

Client Coordination

- Clearly communicate with clients and providers throughout the service process.

- Serve as a primary point of contact for client inquiries related to service status and timelines.

- Provide regular updates to clients via phone, email, or the client portal.

- Deliver clear and professional instructions to clients and third parties to keep service requests moving forward.

Service Fulfillment Support

- Coordinate the intake of new client service requests.

- Follow up with providers and other stakeholders to obtain necessary information or approvals.

- Ensure timely processing and tracking of each case from start to completion.

- Maintain detailed written documentation of all interactions and progress.

Process Ownership and Problem Solving

- Take ownership of assigned cases and see each through to resolution.

- Escalate complex issues when needed and contribute to process improvement ideas.

- Proactively manage timelines and flag delays to appropriate team members.

Qualifications and Skills

Required:

- 1+ year of experience in customer service, order processing, or support roles.

- Strong communication skills—both verbal and written—with attention to clarity and professionalism.

- Ability to multitask and manage deadlines in a fast-paced, process-driven environment.

- Good working knowledge of Microsoft Office tools (Outlook, Word, Excel, Teams).

- Strong organizational skills and attention to detail.

- Comfortable navigating internet-based systems and client portals.

Preferred:

- Experience in administrative, coordination, or logistics support.

- Ability to work independently and as part of a team.

- Familiarity with service intake or case management processes.

- Bilingual or multilingual skills are an asset.

What We Offer

- Meaningful Work: Help people gain access to essential and often life-enhancing services.

- Autonomy & Ownership: A chance to shape how this role evolves in a growing organization.

- Supportive Culture: Work with leaders who value empathy, accountability, and your growth.

- Long-Term Opportunity: This is a permanent position with room to grow and develop.

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