Indigenous Palliative Program Case Manager 2025-02-25

4 weeks ago

Ottawa, Ontario, Canada Wabano Centre for Aboriginal Health Full time
Wabano is seeking a compassionate, community-minded team member who is motivated to serve with cultural sensitivity and care If you share our passion for supporting Indigenous community members as they navigate the end-of-life journey, we invite you to join our team. Here, you will be valued, challenged, and supported as you help us ensure a high quality of culturally safe, end-of-life care for Indigenous community members. Bring your Indigenous health care experience to our community and make a meaningful difference

The Wabano Centre for Aboriginal Health is an award-winning Health Access Centre that provides holistic health services to First Nation, Inuit and Métis people living in Ottawa – one of the fastest growing and diverse urban Indigenous communities in Canada. Wabano is a fast-paced, client-oriented organization that models the Indigenous values of balance, respect and community interdependence.

Position Summary

The addition of an Indigenous Palliative Program Case Manager at Wabano is the necessary first step in establishing an Indigenous approach to palliative care in our region. This coordinator would be an important liaison between clients, families, traditional Elders / Knowledge Keepers, community agencies and hospitals to enhance coordination of wrap-around services.

This position will be responsible for working with participating community organizations in alignment with provincial direction established by Ontario Health and guidance developed by the Ontario Palliative Care Network. The Case Manager will drive practice change, with a focus on improving access to and quality of care, aligned to the Palliative Care Health Services Delivery Framework in the Community ("The Delivery Framework") and the Ontario Palliative Care Competency Framework.

Some responsibilities of this position are

The Indigenous Palliative Care Program Case Manager will identify and work with Elders and Knowledge Keepers to ensure traditional and ceremonial protocols are respected in our provision of services at Wabano. This will include:

- Developing culturally sensitive care plans with the clients and families to support them in their journey.
- Using a holistic care model, which includes the four domains (emotional, mental, physical and spiritual) in grief management for both the individual and their families.
- Maintaining and strengthening existing connections with our sister communities and organizations.
- Creating a list of traditional knowledge keepers and helpers to aid the clients and families/loved ones in accessing cultural resources.

Qualifications

- Knowledge/lived experience in cultural practices in Indigenous Palliative Care.
- Possession of a degree or diploma in Social Service Work, Social Work, Community Support, or Geriatric Training is not required but will be considered a strong asset.
- Ability to work with knowledge keepers and identify resources to support the individual or family.
- Experience working with large-scale quality improvement initiatives.
- Ability to support clients, families, and community resources staff in the transition to end-of-life or palliative care from a culturally sensitive approach.
- Experience in program coordination and service provision.
- Experience working across health care settings is an asset.
- Possess a valid Ontario Driver's License and eligibility to complete a Driver's Abstract.
- Successful completion of Vulnerable Sector Screening within one month of employment.

Knowledge and Skills

- A commitment to providing culturally appropriate palliative care services for all people in our region, regardless of their age or illness.
- Ability to work well under pressure and use good judgment in assessing difficult situations.
- Ability to work independently and as part of a team.
- Aptitude for proactive problem solving, using strong critical thinking, and negotiating skills.
- An ability to develop relationships based on trust, compassion, and empathy.
- Strong active listening and interpersonal communication skills.
- A demonstrated focus on person-centered care.
- Access to reliable and efficient mode(s) of transportation to enable travel between community organizations.
- Ability to work flexible working hours.

Range $60,000 – $65,000 per year + Benefits

Why Work for Us

- Collaborative and Supportive Work Environment
- Comprehensive Group Health and Dental Insurance
- Employee Pension Plan (defined benefits) with matching contribution from Wabano
- Employee Assistance Program – the best in the world
- Critical Illness Coverage
- Four (4) weeks paid vacation time
- Ten (10) paid personal/sick days
- Access to cultural teachings and knowledge keepers
- Work with dynamic teams from various sectors

Application

Please submit your application to jobs@wabano.com. Application materials include a cover letter and resume. This opportunity will remain open until filled, so tell us your story early

Successful applicants will be required to provide a criminal reference check to work with a vulnerable population.

Wabano is an inclusive and equitable organization, encouraging applications from qualified women and men, including persons with disabilities and members of visible minorities. The position is open to all qualified applicants, although preference will be given to candidates of Indigenous ancestry (please self-identify in your application).

Wabano is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.

We thank all those who apply. Only those selected for further consideration will be contacted.

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