Night Auditor

3 weeks ago

Kelowna, Canada Four Points by Sheraton Kelowna Airport Full time

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is looking to fill the role of Night Auditor. Located near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also pickup our employees from the bus loop at UBCO This is a part-time position.

Position Summary

The Night Auditor is a key member of the Front Office Team; responsible for the overnight operations of the hotel, from 11pm to 7:30am and will verify the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

What will you be doing?

You will be responsible for performing the following tasks to the highest standard:

- Follow up with guest regarding satisfaction with guest-related issues
- Process all guest check-ins & check-outs by confirming reservations, assigning room, and issuing and activating room key
- Process all payment types such as room charges, cash, checks, debit, or credit
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations, prepare “walk letters”
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Review shift logs/daily pass on and document pertinent information in the daily pass on
- Count till at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
- Process and confirm wake-up calls
- Proficient understanding of all emergency procedures
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Ensures compliance with all Front Office policies, brand standards, online training and procedures
- Any reasonable additional duties as requested by management
- Class 5 drivers license and willing to drive hotel airport shuttle

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills and values, that follow:

- 1+ years’ experience as a Guest Service Agent or similar
- High school diploma or equivalent
- Previous hotel and accounting experience an asset
- Ability to communicate in a professional manner with: guests, team members, and management
- Ability to understand and adhere to proper credit and cash handling policies and procedures
- Ability to learn safety, emergency, and accident prevention policies and procedures
- Proficiency in Microsoft Word and Excel
- Competent level of computer proficiency
- Ability to work flexible shifts, including evenings, weekends and holidays
- Class 5 driver's license is mandatory

Perks

- Extended Health and Dental Benefits
- World-wide accommodation and dining discounts with Marriott brands
- Employee discounts on accommodations, dining, Marina, and Health & Wellness services at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development.

Don’t miss this exciting opportunity to join our Four Points family

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