Night Auditor

1 week ago

Kelowna BC VY P, Canada Bellstar Hotels & Resorts Full time

We're always looking for amazing people to join our team. Here at Bellstar, we "think like a guest, and act like an owner", and look for team members who try to make every stay an unforgettable experience for guests.

The Night Auditor plays an important role managing the overnight front desk operations. Night Auditors need to act with honesty, integrity, and be professional at all times. They must do their best to make our guests stay amazing from the time they arrive to the time they depart.

This job might be for you if:

You are a night owl who thrives working independently. You love taking on challenges and finding solutions. You know how to crunch the numbers and prepare reports. You communicate clearly, speak well, and can explain just about anything to everyone. If this sounds like you, we can't wait for you to apply

Responsibilities for this role include:

  • Accurately completing end of day procedures according to Bellstar policies & procedures
  • Greeting all guests and owners in a friendly and professional manner
  • Preparing various reports for management & accounting department
  • Accurately run end of day closing operations for applicable business units
  • Balancing debit and credit transactions
  • Processing check in and check out according to Bellstar procedures
  • Preparing arrival documents
  • Creating reservations and processing special requests
  • Handling all guest complaints and concerns in a timely and professional manner, keeping the appropriate Manager informed or involving Manager as needed
  • Being knowledgeable of all hotel facilities and services and community events
  • Provide accurate and compelling tourist and destination information to guests and owners
  • Handling financial transactions including cash, debit, and credit tenders, with confidentiality in mind
  • Always maintaining a clean and organized workspace, ensuring front desk is always stocked with office supplies
  • Complying with all legislative requirements and internal standards, policies, and procedures while upholding the company's core values
  • Other relevant and related duties as assigned

The "must haves":

  • A passion for the tourism industry
  • 1 year of front desk experience, preference given to those with overnight experience
  • Strong verbal and written English communication skills
  • Committed to delivering the highest level of guest service and satisfaction
  • Ability to productively work unsupervised, maintaining a constant sense of urgency
  • Great organizational, multi-tasking and problem-solving skills
  • Ability to work a variety of shifts including nights, weekdays, weekends, and holidays
  • Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role

The "nice to haves":

  • Education in Hotel/Hospitality Management, or Accounting
  • Valid certification in First Aid

What you can expect from us:

  • A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work
  • A growing company with opportunities for advancement, relocation, and development
  • A robust benefits package, for qualifying employees, that includes dental and medical coverage
  • Annual, corporate wide, salary and wage reviews
  • Enrollment in the employee discounted rates program for use at any of the Bellstar Hotels & Resorts managed properties
TRK

Job Type: Part-time

Pay: From $20.50 per hour

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Store discount

Language:

  • English (required)

Work Location: In person

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