Sales Associate Winery

Job Description

Posted Monday, January 13, 2025 at 5:00 AM

#BeExtraordinary

At Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and craft beverage company by delivering the perfect brand experience for every lifestyle and occasion. Through our commitment to excellence, honouring our roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day.

Who We Are

We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking. We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.

We are hiring a Sales Associate to support us through winter events, starting immediately with part time hours.

The Sales Associate focuses on creating memorable guest experiences and is responsible for performing all selling (including Wine Club memberships) and retailing functions within the retail boutique, during guest experiences, and when providing Guest Relations functions/services.

SPECIFIC ACCOUNTABILITIES

1. Achieves/exceeds assigned Wine Club membership targets. Tinhorn only: Contributes to department Wine Club membership targets.
2. Maximizes revenues per guest transaction (including up-selling) via a solid understanding of property wines, property spirits, accessories, experiences, Wine Club membership benefits, and events.
3. Facilitates guided tour and tasting experiences for property guests.
4. Assists with processing guest sales (via POS system) and with Guest Relations bookings/reservations (via internal reservations systems) when required.
5. Understands and adheres to retail inventory control procedures (receiving, ordering, promotions, stocking, experience write-offs); participates in monthly retail inventory process.
6. Follows safe work procedures/practices; reports any unsafe working conditions/hazards to assigned Manager on Duty.
7. Responsible for ensuring the cleanliness and safety of the store product/tour route/experience locations at all times.

WORKING ENVIRONMENT

- Physical Effort: Time is allocated to multiple areas based on retail/tour/Guest Relations and property business needs; including working on retail sales floor (including tasting bar, cash register, and stock areas) and working at assigned indoor and outdoor property areas to support guest experiences and functions. Moving/stocking merchandise required to maintain store stock/appearance. Frequent need to lift light to moderate items (guest purchases and inventory) including cases of wine/spirits (est. weight @ 40 pounds).

- Physical Environment: Indoor and outdoor work required based on tour/experience design. Indoor work in a temperature-controlled environment. Frequent outdoor work in peak summer months with exposure to outdoor heat and humidity conditions (Tinhorn only: occasional outdoor work).

- Sensory Attention: Achieve a balance of providing service excellence to guests while processing guest sales. Familiar with promotional calendar features and location of retail products. Awareness of daily function sheets (property events). Ability to identify guests that are wine and/or whisky evolved and refer them to designated team members (for example, Reserve Boutique members, Team members with Sommelier designation, etc.) and/or ultra-premium/vintage sections of retail boutique.

SKILLS, KNOWLEDGE, EXPERIENCE

1. Demonstrated Guest/Customer service excellence focus.
2. Post-secondary wine/spirit education an asset.
3. Experience working with computer-based point-of-sale systems and handling cash an asset.
4. Smart Serve/Serving it Right Certification.
5. Ability to recognize when guests and team members would benefit from support and assistance; contributing to others’ initiatives without having to be asked.

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

Accommodation: Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email people.culture@andrewpeller.com.

Equal Opportunity Employment: At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

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