Team Leader

Team Leader - Winery Retail & ExperiencePosted Tuesday, March 18, 2025 at 4:00 AM | Expired Sunday, April 20, 2025 at 3:59 AM#BeExtraordinaryAt Andrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and craft beverage company by delivering the perfect brand experience for every lifestyle and occasion. Through our commitment to excellence, honouring our roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day.Who We AreWe are one of Canada\'s largest and oldest wine companies with a rich heritage in quality winemaking. We produce some of Canada\'s most recognized brands and offer our teammates a challenging and rewarding employment experience.We are recruiting for a Retail & Experience Team Leader to join our teamThe Retail & Experience Team Leader focuses on creating memorable guest experiences and achieving daily sales targets for wine and Wine Club sales within the wine retail boutique. This role motivates and mentors property Associates to achieve/exceed all assigned business targets and is regularly called upon to execute opening and closing of the property.We offer:Competitive hourly rate plus gratuitiesFull time hours*Employee gift card to be used on products, restaurant or experiencesIncentives based on wine clubs soldBest in class wine/whisky/beer education programAccess to our Employees Assistance Program, Learning Library and Development SeminarsWayne Gretzky Estates Winery and Distillery is part of the APL family, located in the heart of Niagara-on-the-Lake wine country. The 23,000-square foot facility nestled amongst the grapevines is the first combined winery, brewery and distillery in Ontario, inviting guests to join in a celebration of Canadian wine, Canadian whisky, Craft Beer, and Canadian culture. We are one of Niagara on the Lake\'s must do destinations State of the art distillery, award winning wines and best in class cocktails & experiences - you won\'t want to miss the opportunity to be a part of the teamThis teammate will be accountable for:Achieves/exceeds assigned Wine Club membership targetsMaximizes revenues per guest transaction (including up-selling) via a solid understanding of:property wines, beers and spirits / accessories / experiences / Wine Club membership benefits / eventsall Estate Wine Group properties and Andrew Peller Limited Wine Shop locationsFacilitates guided tour and experiences for property guestsAssists with processing guest sales (via POS system) and with Guest Relations bookings/reservations (via internal reservations systems) when requiredUnderstands and adheres to cash control procedures and retail inventory control procedures (receiving, ordering, promotions, stocking, experience write-offs); assists with monthly retail inventory processOccasionally assists retail management team with general retail/tour/experience administrative dutiesFollows safe work procedures/practices; reports any unsafe working conditions/hazards to assigned Manager on DutyResponsible for ensuring the cleanliness and safety of the store product/tour route/experience locations at all timesWe are looking for a teammate with:Demonstrated Guest/Customer service excellence focusPost-secondary wine education an assetExperience working with computer based point of sale systems and handling cashAbility to recognize when guests and team members would benefit from support and assistance; contributing to others\' initiatives without having to be askedSmart Serve CertificationFirst Aid certification an assetWe are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.Accommodation: Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email people.culture@andrewpeller.comEqual Opportunity Employment: At Andrew Peller Limited, we are committed to creating and celebrating a culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. #J-18808-Ljbffr