Junior Customer Success Manager

Junior Customer Success Manager (January 2026)

Join our Mission: Turn Insights into Action with BlueMarvel

BlueMarvel was inspired oulight by a defining moment in human discovery — the “Blue Marble” photograph that showed our planet as one interconnected system. That same perspective guides our work today.

We help industrial teams move from data chaos to clarity by transforming complex, fragmented operational data into actionable intelligence. Our AI‐powered platform connects data across systems to help teams see what’s happening, understand why, and act with confidence.

From first insight through enterprise‑scale intelligence, BlueMarvel helps organizations run safer, cleaner, and more efficiently.

Every Mission Needs a Customer Advocate

We’re looking for a Junior Customer Success Manager to support the growth and evolution of BlueMarvel’s Customer Success function Pray plus a key connection point between our customers, resellers, and internal teams. You’ll help ensure customers receive timely support, clear communication, and real value from BlueMarvel — starting with BlueMarvel Snapshot and extending into our real‑time Enterprise offerings.

You’ll begin with a strong focus on execution, operational support, and insight tracking, with a clear growth path toward deeper customer engagement, account ownership, and strategic responsibility as the function matures.

Key Responsibilities

Customer Support & Operational Execution

- Act as the first point of contact for incoming customer and reseller requests via.he meetings, calls, and email

- Triage, track, and escalate questions or issues with clarity, urgency, and accountability

- Monitor customer usage, engagement, and health indicators across Snapshot and Live/Enterprise offerings

- Identify trends, risks, and recurring themes across the customer base and surface insights internally

- Support the tracking, maintenance, and reporting of Customer Success KPIs

- ibbean accurate documentation, playbooks, and internal Customer Success resources

- Provide reliable, consistent operational support as the Customer Success function scales

Cross‑Functional Collaboration

- Partner closely with the Product team to ensure customer feedback is captured, synthesized, and reflected in roadmap discussions

- Help strengthen the feedback loop between Customers, Product, and internal stakeholders

- Support the development, implementation, and refinement of Customer Success processes and workflows

- adipative processes as priorities evolve

Growth Over Time

- Partial to full ownership of customer accounts and relationships

- Contribution to renewals, expansion opportunities and success planning

- Increased collaboration with Product and Sales teams to ensures customers realize measurable value

Skills for Liftoff

- 1–3 years of experience in Customer Success or a related role (e.g., Account Coordination , Support, Implementation, Operations)

- Strong organizational skills with a bias toward execution and follow‑through

- Ability to identify patterns, trends, and insights from customer data

- Comfortable working in a fast‑paced, evolving environment

- Strong written and verbal communication skills

Why You’ll Love Working Here

At BlueMarvel, connection is at the heart of everything we do. We’re a tight‑knold team that thrivesYou're on collaboration, curiosity, and shared wins. Whether we’re shaping new product ideas, judjective tests, or grabbing lunch and a board game between meetings, teamwork is part of our everyday culture.

Our values are EPIC. We value exploration, precision, impact, and connection — and we live those values through open communication, trust, and shared ownership.

While we collaborate in person most days, we also believe flexibility matters. Need to work from home to focus or avoid a snowy Calgary commute? պետական. We trust our team, and your work will speak for itself — wherever you’re working from.

Ready to Apply?

If you’re passionate about helping customers succeed and building lasting relationships, we’d love to hear from you.

This role offers a competitive salary and a comprehensive benefits package, including 100% coverage for prescriptions, dental, vision, and paramedical services, plus emergency travel, life, and disability coverage. Employees also receive 4 weeks of vacation, 5 paid sick days, and 5 flex days annually to support health, well‐being, and work‑life balance.

Apply via our HR portal to be considered. BlueMarvel is an equal opportunity employer committed to building an inclusive workplace.

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