Junior Customer Success Manager

We're growing the Customer Success team at BlueMarvel AI

Join our Mission: Turn Insights into Action with BlueMarvel

BlueMarvel was inspired by a defining moment in human discovery — the "Blue Marble" photograph that showed our planet as one interconnected system. That same perspective guides our work today.

We help industrial teams move from data chaos to clarity by transforming complex, fragmented operational data into actionable intelligence. Our AI-powered platform connects data across systems to help teams see what's happening, understand why, and act with confidence.

From first insight through enterprise-scale intelligence, BlueMarvel helps organizations run safer, cleaner, and more efficiently.

Every Mission Needs a Customer Advocate

We're looking for a Junior Customer Success Manager to support the growth and evolution of BlueMarvel's Customer Success function. This is an early-career role designed for someone eager to build a foundation in SaaS Customer Success and grow into full customer ownership over time.

In this role, you'll be a key connection point between our customers, resellers, and internal teams. You'll help ensure customers receive timely support, clear communication, and real value from BlueMarvel — starting with BlueMarvel Snapshot and extending into our real-time Enterprise offerings.

You'll begin with a strong focus on execution, operational support, and insight tracking, with a clear growth path toward deeper customer engagement, account ownership, and strategic responsibility as the function matures.

Key Responsibilities

Customer Support & Operational Execution

Act as the first point of contact for incoming customer and reseller requests via meetings, calls, and email

Triage, track, and escalate questions or issues with clarity, urgency, and accountability

Monitor customer usage, engagement, and health indicators across Snapshot and Live/Enterprise offerings

Identify trends, risks, and recurring themes across the customer base and surface insights internally

Support the tracking, maintenance, and reporting of Customer Success KPIs

Maintain accurate documentation, playbooks, and internal Customer Success resources

Provide reliable, consistent operational support as the Customer Success function scales

Cross-Functional Collaboration

Partner closely with the Product team to ensure customer feedback is captured, synthesized, and reflected in roadmap discussions

Help strengthen the feedback loop between Customers, Product, and internal stakeholders

Support the development, implementation, and refinement of Customer Success processes and workflows

Work alongside Customer Success leadership to adapt processes as priorities evolve

Growth over time

As BlueMarvel grows, this role will expand to include:

Partial to full ownership of customer accounts and relationships

Direct engagement with customers to support onboarding, adoption, and long-term success

Contribution to renewals, expansion opportunities, and success planning

Increased collaboration with Product and Sales teams to ensure customers realize measurable value

Skills for Liftoff

1–3 years of experience in Customer Success or a related role (e.g., Account Coordination, Support, Implementation, Operations)

Strong organizational skills with a bias toward execution and follow-through

Ability to identify patterns, trends, and insights from customer data

Comfortable working in a fast-paced, evolving environment

Strong written and verbal communication skills

Why You'll Love Working Here

At BlueMarvel, connection is at the heart of everything we do. We're a tight-knit team that thrives on collaboration, curiosity, and shared wins. Whether we're shaping new product ideas, testing innovative tools, or grabbing lunch and a board game between meetings, teamwork is part of our everyday culture.

Our values are EPIC. We value exploration, precision, impact, and connection — and we live those values through open communication, trust, and shared ownership.

While we collaborate in person most days, we also believe flexibility matters. Need to work from home to focus or avoid a snowy Calgary commute? No problem. We trust our team, and your work will speak for itself — wherever you're working from.

Ready to Apply?

If you're passionate about helping customers succeed and building lasting relationships, we'd love to hear from you.

This role offers a competitive salary and a comprehensive benefits package, including 100% coverage for prescriptions, dental, vision, and paramedical services, plus emergency travel, life, and disability coverage. Employees also receive 4 weeks of vacation, 5 paid sick days, and 5 flex days annually to support health, well-being, and work-life balance.

Apply via our HR portal to be considered. BlueMarvel is an equal opportunity employer committed to building an inclusive workplace.