Customer Success Manager

12 hours ago

Calgary, Canada GeoLOGIC Systems Limited Full time

**Job Title**:Customer Success Manager

**Location**:Calgary

**Term**:Permanent Full Time (with hybrid flexibility)

**Application**:Accepted only through the geoLOGIC Careers Centre:
**About us**

**geoLOGIC systems ltd.**, is a trusted data, software, and information solutions company committed to the Energy Industry. Everyday we provide global customers with market-leading data, software, platforms, analytics, education, news, and insights that enable them to make vital decisions that drive growth and efficiency. Based in Calgary, with offices in London (UK) and Houston (US), we deliver critical data-driven intelligence ranging from surface and subsurface well/asset level information & insights to corporate performance benchmarking data and A&D transaction data.

People make us successful. We're driven by a team of individuals whose unique backgrounds and experience allow us to provide the best products and customer service on the market. Together we're transforming the energy intelligence landscape.

We’re growing and looking for a **Customer Success Manager** to join our team You’ll lead & coordinate software implementation/migration projects, collaborate with cross-functional teams to ensure smooth delivery, and build long lasting client relationships where you’ll advocate on their behalf. If you're a people-first problem solver who thrives on connection, communication, and creating great experiences—this role is for you.

The Customer Success Manager reports to the Manager, Customer Solutions and Training.

**How will you spend your day?**
- Project Management & Implementation
- Develop and manage detailed project plans, timelines, and deliverables.
- Customer Relationship Management
- Conduct regular check-ins and strategic business reviews.
- Customer Health & Risk Mitigation
- Monitor customer health metrics and usage data to identify trends and potential issues.
- Conduct regular client health checks and satisfaction assessments.
- Proactively identify risks and develop action plans to mitigate churn.
- Deliver exceptional customer service and support throughout the customer lifecycle.
- Ensure clients are fully engaged and deriving maximum value from our solutions.
- Handle escalations with professionalism and urgency.

**Ready to Apply? Here’s what we’re looking for**
- Minimum of 3 years of experience in Customer Success, Project Management, or Implementation roles, preferably in a SaaS environment focused on large enterprise clients.
- Experience in change management or client onboarding processes.
- Experience with CRM and project management tools (e.g., Salesforce, Wrike, Jira).
- Familiarity with customer health scoring models and tools.
- Energy Industry experience is a plus.

**Skills, Abilities and Attributes**
- People Centric - a passion for creating positive experiences and always striving to meet or exceed client expectations.
- Approachable and Outgoing - you’re the “go to” person and feel confident in any room
- Exceptional Communication - articulate with the ability to relay information effectively to your audience.
- Relationship Builder - you’re known for developing relationships and forming connections.
- Active Listener - hearing what people are saying and making sure they feel understood, while taking away valuable feedback.

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