Service Coordinator

3 weeks ago

Oakville, Canada Levitt-Safety Limited Full time

Job Description

Posted Friday, September 19, 2025 at 4:00 AM

The Service Coordinator is a key liaison between our customers and our Service Technicians, ensuring that we deliver exceptional service at every interaction, both internally and externally.

Based in Oakville and reporting to the Service Admin Manager, you will use your customer service, administrative, scheduling, and organizational skills to partner with customers and Levitt-Safety Technicians to facilitate the efficient and thorough completion and documentation of each service job from customer contact through final invoicing, ultimately providing an exceptional customer experience at all touchpoints.

This is a 6-month contract opportunity with the potential to gain valuable experience in a leading Canadian safety company.

Main Responsibilities

As a Service Coordinator, your key responsibilities include:

- Providing exceptional customer service to our service customers and technicians regarding diverse aspects of our products and services.
- Determining service requirements and schedule/dispatch technicians for service calls to meet customer needs.
- Working closely with the Service Technicians and the customer to coordinate tools, equipment, and subcontracts required for each service call.
- Maintaining accurate records including calendar management, customer accounts, work orders, purchase orders, inventory management, and other documentation required for each service call and branch support.
- Ensuring all invoicing is processed accurately according to work performed, including capturing customer payment methods and updating information in customer portals as required to ensure prompt receipt of payment.
- Participate in internal projects and tasks as required to help us make Canada a safer place to live and work.

Job Requirements

- Strong computer and administrative skills; excellent prioritization skills.
- Detail-oriented with the ability to stay on task, schedule, and work with a sense of urgency.
- Strong organizational skills with the ability to multitask, supported by good administrative skills and document control.
- Positive nature, working effectively in a team environment.
- Exemplary customer service skills and telephone manner.
- Ability to work under pressure, handle emergency calls, and meet deadlines.

What We Offer

- Competitive compensation.
- Opportunity to work with a team passionate about health and safety.
- A supportive company culture based on our Face of Levitt-Safety Fundamentals and family values, where we believe our people are our most important asset.

Levitt-Safety is committed to the principle of employment equity in the workplace and ensures that our practices of hiring are based on qualifications and ability. We invite all applicants, including persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. We understand that experience comes in many forms and encourage applications from diverse backgrounds. If you require any accommodation in the application process, please contact us at talent@levitt-safety.com in the application. We will review applications as they are received and look forward to hearing from you.

Job Family Service Administration (Incl. Admin Supervisors)

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