Support and Financial Services Coordinator

Support and Financial Services Coordinator (SFSC) Talent Pool

Job Information

Job Title: Supports and Financial Services Coordinator (SFSC) - Talent Pool

Job Requisition ID: 70968

Ministry: Assisted Living and Community and Social Services

Location: Locations Across Alberta

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Permanent/Temporary: Regular/Temporary

Scope: Open Competition

Closing Date: November 27, 2025

Classification: Program Services 1

Salary: $2,297.14 to $2,989.82 Bi‑weekly ($59,955 – $75,659 / year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.

Assisted Living and Social Services provides supports for seniors, families and communities, and helps Albertans access disability services, continuing care, financial supports, services for the homeless, and other social‑based programs. This ministry supports Albertans through a person‑centred, integrated service delivery model that recognizes the unique circumstances, experiences and strengths of individuals and families. The ministry also provides oversight for the Office of the Public Guardian and Trustee.

Role

Are you looking for your next challenge? If you have strong customer service experience in a contact centre, a solid administrative background, and the ability to work with diverse and vulnerable groups, this opportunity is for you Bring your strong computer skills, organization, and problem‑solving abilities to thrive in a fast‑paced, team‑oriented environment where multitasking is key.

As a member of the Support & Financial Services Coordinator (SFSC) unit, you will share responsibility for determining ongoing eligibility for the Income Support program. This includes assisting Albertans towards realizing their action plan goals, through the provision of support services, and the issuance of financial benefits.

In this role, you will most frequently interact with clients by telephone, review documents, review files and reports, and utilize several computer applications and systems simultaneously. You will monitor and support the Albertans action plan by ensuring the Albertan is committed and accountable for progress towards their self‑sufficiency. In order to be successful in this role, you will need to be able to research, understand and apply legislation; have knowledge of the Income and Employment Support Act and be skilled in assessment, critical thinking, conflict resolution and active listening.

Responsibilities

- Assessing and meeting client needs on a regular basis or referring/recommending appropriate interventions.

- Advising clients of their rights, income support benefit entitlements and their responsibilities.

- Providing referrals and support to help benefit recipients access employment and training services, and labour market information and community resources.

You will work in collaboration with a team of professionals providing service to Albertans. This position also involves the ability to work with Albertans in distress and utilize problem‑solving and de‑escalation techniques to assist individuals with appropriate intervention resources.

This competition will be a talent pool opportunity where candidates are able to apply and be considered for upcoming vacancies across the province.

Competencies

- Systems Thinking: to keep broader impacts and connections in mind; understands how the services, activities and actions of the Alberta Public Service add value to Albertans and stakeholders.

- Creative Problem Solving: to assess options and implications in new ways to achieve outcomes and solutions.

- Drive for Results: knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.

- Build Collaborative Environments: leading and contributing to an environment that allows people to work collaboratively and productively to achieve outcomes.

- Agility: to anticipate, assess, and quickly adapt to changing priorities, maintain resilience in uncertainty and effectively work in a changing environment.

- Develop Networks: proactively building networks, connecting and building trust in relationships with different stakeholders.

- Develop Self and Others: a commitment to lifelong learning and the desire to invest in the development of the long‑term capability of yourself and others.

Assets

- Experience working with diverse and/or vulnerable population (i.e., individuals with social barriers, mental health issues and a variety of challenging circumstances).

- Experience in providing direct customer service to clients.

- Experience in navigating simultaneously through different web‑based computer systems combined with proficiency with keyboarding.

Qualifications

Required:

- Two‑year Diploma or Degree in a related field; no experience required; equivalent as described below.

- Equivalency: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

Hours of work: 36.25 hours/week, Monday to Friday (8:15 am – 4:30 pm).

Work Locations

You must be willing to work in one of the offices listed below:

North Zone:

- North Alberta: Edmonton and greater area.

- North West Alberta: Slave Lake, Hinton, Edson, High Prairie, Peace River, High Level, Whitecourt, and Grande Prairie.

- North East Alberta: St. Paul, Vegreville, Bonyville, Cold Lake, Fort McMurray, Lac La Biche, Barrhead, Athabasca, and Westlock.

South Zone:

- Calgary, Lethbridge, Medicine Hat, Red Deer.

Urban Locations (Edmonton & Calgary) – Only Temporary Full‑Time positions are available.

Successful candidates may be eligible for the Northern allowance in designated locations.

Final‑Stage Screening

Final candidates for this competition will be asked to undergo an academic verification and security screening. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out‑of‑province applicants can obtain the required documents/checks from the province they currently reside in.

Resume Submission Notes

In order to accurately reflect your related experience/education, in your resume please include dates (including months and years) associated with all education and work experience.

For employment: Please indicate whether your work experience is casual, part‑time or full‑time (e.g., Community Support Worker, Jan 2018 – June 2021, Part‑time (three 8‑hr shifts/week)).

For any Post‑Secondary Education: Please specify your major and length of program, the educational institution, and the year you graduated (e.g., Bachelor of Arts, major in Psychology, University of Alberta, 2009; Social Work Diploma (1 year), Campbell College, 2017).

Links and information on what the GoA have to offer to prospective employees:

- Positive workplace culture and work‑life balance.

- Leadership and mentorship programs.

How to Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles for more information.

It is recommended applicants who have completed post‑secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) https://www.alberta.ca/international-qualifications-assessment.aspx or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information https://canalliance.org/en/default.html.

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact ALSS Recruitment Mailbox at PSC.ALSS-Recruitment@gov.ab.ca.

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