Continuous Improvement
3 weeks ago
Continuous Improvement / Process Improvement Specialist
Process Efficiency Identification, Measurement, Leading Change
◦Participate in a number of initiatives including CRM (Customer Relationship Management) and Deposits Origination projects and potentially other projects
◦Solicit and gain consensus on business requirements within a large cross-functional group
◦Collaborate with analysts and vendor to develop solutions for identified gaps and opportunities
◦Analyse and observe processes to understand process steps, interdependencies, manual touch points and applications used to complete business transactions
◦Create and deliver formal process improvement plans articulating scope and business benefit
◦Recommend industry accepted solutions or best practices for operational processes
◦Recommend fact-based improvements which increase efficiency and effectiveness, while understanding and balancing the requirements of multiple stakeholders
◦Develop and deliver process documentation that reflects current business processes and future state requirements
◦Use appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements
◦Act in a leadership role in acquisition of data, information and feedback from internal and external sources
◦Work with Business Risk Management to leverage available data such as KPIs and KRIs, customer complaint data, operational risk events/incidents to identify improvement opportunities
◦Recognize the importance of change management, its purpose and principles, and utilize these to assist the organization’s Leadership in executing change
Formal Education
- Bachelor’s degree required in Business, Economics, Finance or equivalent
- Certification(s)/Designation(s) required in Six Sigma or equivalent
Related Experience
◦5+ years in a similar role at a financial institution
◦Knowledge of risks inherent in a lending and deposit taking environment
◦Knowledge of financial regulatory requirements and governing bodies
◦Process improvement implementations
Skills
- Leading and executing continuous improvement initiatives
- Migration or implementation of workflow and digital file management systems
- Ability to identify opportunities to increase business effectiveness through efficiencies and/or quality
- Excellent business/technical written and verbal communication, documentation and reporting skills
- Excellent analytical, problem-solving and troubleshooting skills in order to quickly and effectively solve problems
- Expertise in creating Business process maps and Business Requirements Documentation
- Solid understanding of process improvement, change management, and project management methodologies
- A track record of seeing projects and initiatives through to completion
- Well developed negotiation, influencing and decision-making skills
- Strong interpersonal relationship building and listening skills that promote collaboration and professional maturity with demonstrated experience in stakeholder management
- Able to manage multiple initiatives and thrive in an evolving work environment
- Solution-focused and takes initiative ensuring self, and team, work effectively and efficiently within established guidelines
- Ability to embrace and reinforce organizational values and culture
- Excellent knowledge of MS Office; word, power point, visio, excel
- Knowledge of SAP, Open Text, Microsoft Dynamics an asset
This is a minimum 6 month contract located in downtown Toronto.
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