Continuous Improvement

4 weeks ago


Richmond Hill, Canada Onico Solutions Full time

Continuous Improvement / Process Improvement SpecialistProcess Efficiency Identification, Measurement, Leading Change◦Participate in a number of initiatives including CRM (Customer Relationship Management) and Deposits Origination projects and potentially other projects◦Solicit and gain consensus on business requirements within a large cross-functional group◦Collaborate with analysts and vendor to develop solutions for identified gaps and opportunities◦Analyse and observe processes to understand process steps, interdependencies, manual touch points and applications used to complete business transactions◦Create and deliver formal process improvement plans articulating scope and business benefit◦Recommend industry accepted solutions or best practices for operational processes◦Recommend fact-based improvements which increase efficiency and effectiveness, while understanding and balancing the requirements of multiple stakeholders◦Develop and deliver process documentation that reflects current business processes and future state requirements◦Use appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements◦Act in a leadership role in acquisition of data, information and feedback from internal and external sources◦Work with Business Risk Management to leverage available data such as KPIs and KRIs, customer complaint data, operational risk events/incidents to identify improvement opportunities◦Recognize the importance of change management, its purpose and principles, and utilize these to assist the organization’s Leadership in executing changeFormal EducationBachelor’s degree required in Business, Economics, Finance or equivalentCertification(s)/Designation(s) required in Six Sigma or equivalentRelated Experience◦5+ years in a similar role at a financial institution◦Knowledge of risks inherent in a lending and deposit taking environment◦Knowledge of financial regulatory requirements and governing bodies◦Process improvement implementationsSkillsLeading and executing continuous improvement initiativesMigration or implementation of workflow and digital file management systemsAbility to identify opportunities to increase business effectiveness through efficiencies and/or qualityExcellent business/technical written and verbal communication, documentation and reporting skillsExcellent analytical, problem-solving and troubleshooting skills in order to quickly and effectively solve problemsExpertise in creating Business process maps and Business Requirements DocumentationSolid understanding of process improvement, change management, and project management methodologiesA track record of seeing projects and initiatives through to completionWell developed negotiation, influencing and decision-making skillsStrong interpersonal relationship building and listening skills that promote collaboration and professional maturity with demonstrated experience in stakeholder managementAble to manage multiple initiatives and thrive in an evolving work environmentSolution-focused and takes initiative ensuring self, and team, work effectively and efficiently within established guidelinesAbility to embrace and reinforce organizational values and cultureExcellent knowledge of MS Office; word, power point, visio, excelKnowledge of SAP, Open Text, Microsoft Dynamics an assetThis is a minimum 6 month contract located in downtown Toronto. #J-18808-Ljbffr



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