Service Manager
4 weeks ago
Location: SW Ontario based position
SERVICE MANAGER - DAIRY EQUIPMENT
Grasslands Recruitment Specialists is actively recruiting a full-time Service Manager. This key position is based out of a dairy industry supply company’s head office and production facility located in SW Ontario. The position will report directly to the owners of the company and is the ideal fit for a forward-looking person who aspires to take on a key role in a growing company within a stable industry. The position pays $40-50/hour depending on skills and experience. Hours are 7 am- 5 pm daily, excluding lunch.
A DAY IN THE LIFE OF THE SERVICE MANAGER - DAIRY EQUIPMENT
As the Service Manager - Dairy Equipment, your activities will ensure the smooth handling and timely completion of all service requests. It is an expectation that you will lead your department with moral authority and demonstrate the values and purpose of the business in every action, excelling in your leading, coaching, inspiring and support of others to be self-directed and accountable.
- Taking service requests via multiple channels
- Creating work orders (WO) for service requests
- Dispatching calls to appropriate technicians (team of 10 technicians)
- Working with parts team to ensure parts are pulled and returned for service calls
- Communicating requirements and resolutions to calls with technicians
- Ensure service calls are closed and billed accurately within tight time windows
- Scheduling regularly scheduled services
- Communicating upcoming weekly and daily work schedules with team
- This position has an assistant to help with warranty claims, data entry, and miscellaneous tasks
AM I A GOOD FIT FOR THIS UNIQUE OPPORTUNITY?
As an ideal candidate for this Service Manager - Dairy Equipment position, you bring an extremely strong attention to detail.
- General technical aptitude- training on specific systems will be provided
- Previous experience working in a service, project and/or fabrication shop/operations environment
- Extremely well organized and focused
- Proven ability to multitask and do so in a fast-paced environment
- Great follow-through and follow-up skills to ensure tasks are completed
- Well versed in standard PC programs
- Previous experience successfully communicating with customers, internal employees, vendors
- Demonstrated history of successfully leading others
- Established ability to work independently, take full ownership of the job and set your schedule to meet job requirements
- Able to manage stress and deadlines with a calm demeanour
- Excellent communication skills
READY TO MOVE FORWARD?
If you feel that you would be right for this journey of personal and professional growth, please click on 'APPLY' and follow the easy self-serve application process or email your resume to mike@grasslandsgroup.com. Questions can be addressed in confidence to Mike Bachner at 1-866-519-2793. Only individuals who hold Canadian Citizenship or Permanent Canadian Residency need apply.
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