Service Manager

1 day ago

London, Canada Alta Equipment Company Full time

Overview:
**Yale Industrial Trucks Inc. is now YIT an Alta Company**:
Yale Industrial Truck Inc has recently been acquired by Alta Equipment Company. Yale continues to be a leader in the materials handling industry providing material handling fleet management.

Come work for the largest equipment dealer in North America Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team

We provide our employees with the following tools and resources to be successful:

- Training
- Outstanding benefits package (Health & Dental, Life Insurance, Pension with match, LTD)
- Competitive wages
- Company laptop
- Paid time off
- 15 paid holidays

Responsibilities:
**Objectives**:The purpose of your role is to lead the service team in Woodbridge and maintain the day-to-day functions of the department, while focusing on both financial and service levels.

**Service Manager Responsibilities**:

- Promoting safety first and ensuring all safety protocols are followed
- Follow the Guiding Principles and Customer First Pledge to promote a positive culture within the service team
- Building strong service relationships with customers to enhance the performance and profitability of the branch.
- Monitoring the development and training of staff both internally and through dealer and industry courses
- Developing strong relationships, working collaboratively and cross functionally with other departments
- Hiring and retaining of technicians on staff
- Regular meetings with respective teams to ensure alignment
- Controlling of all activities relating to the maintenance of service vans and the efficient operations of dispatch services
- Ensuring technicians are charging fair time to all work orders internally and externally
- Managing department warranty matters
- Tracking of PM Completion rates and 2nd segment work derived from PM’s
- Contributing through being actively engaged in strategic initiatives and projects for the benefit of the entire organization
- Ensuring payroll for Technicians is submitted in a timely manner
- Reviewing invoices and quotes to ensure accuracy
- Maintain all current policies and procedures to ensure consistent operations across all branches
- All other duties as assigned.

Qualifications:
**Desired Skills and Qualifications**:

- 2-4 years of previous management experience preferred
- Strong working knowledge of electric and liquid propane units
- Good mechanical aptitude
- Excellent written and verbal communication skills
- Good customer relations and people skills
- Ability to successfully manage others
- Computer Skills - Hyster/Yale Contact Management, Sage Quest, PayTrace, Microsoft Word, Excel, and Outlook
- Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

**Physical Demands/Work Environment**:

- Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl.
- Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds
- Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)

About Alta:
Culture is Job #1. Alta Equipment Company prides itself in the 3 P’s of business:
_People, Process and Product. _By investing in the best people and creating a “one team” approach, Alta Equipment Company earns customers for life.

If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Company, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.

What We Look For:
Other Opportunities at Alta:

- Job seekers only
- Recruiting/staffing firms - please do not contact the company about this posting

We are an equal opportunity employer. Employment selection and

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