Community Support Worker(CSW)

As a Community Support Worker, you will play a crucial role in providing compassionate care and support to individuals in shelters, mental health facilities, and those experiencing addiction.

Want to know if you are the right fit for this role? then, ask yourself the following questions

- Are you an advocate?
- Are you a good at managing crisis?
- Are you a good leader?
- Are you a great influencer?
- Are you a creative person?
- Are you good at documenting and keeping records?
- Are you a good resource coordinator?

If all of these attributes best describe you, then this role is for you.

Requirements

- Community Worker or Social Services Worker Diploma.
- Minimum 2 years relevant experience providing support to homeless and/or marginally housed, and mental health, addiction, or abuse issues.
- Valid certificates in Standard First Aid and CPR, Hostel Standards, CPI, Case Management, Anti-racism/Anti-oppression, Documentation (Note Taking) Skills, WHMIS.
- Crisis Management and prevention skills.
- Demonstrable awareness and knowledge of issues impacting homeless individuals.
- Understanding and appreciation for issues of inclusion and diversity.
- Demonstrable commitment to principles of anti-racism, anti-sexism and to challenging other forms of oppression.
- Strong written and verbal English language skills; fluency in other languages will be considered an asset.
- Ability to work effectively in a collaborative team environment.
- SMIS knowledge will be considered an asset.
- Ability to take responsibility for and work through difficult personal reactions.
- Related training and/or experience working with disadvantaged, homeless or marginally housed.
- Knowledge of issues affecting this population and knowledge of emergency and social services.
- Ability to handle emergency situations; conflict resolution and harm reduction skills required.
- Strong interpersonal skills and commitment to teamwork approach
- Must be qualified to work in Canada legally for the employer.
- Able to provide a Vulnerable Sector Screening check with a “Clear” or satisfactory result that meets the operational requirements of the agency.
- Up-to-date vaccination against COVID-19 with a vaccine approved for use in Canada.
- 24/7 on call support team
- Training

Responsibilities

- Work in an effective, efficient and client focused manner to achieve the best outcomes for clients.
- Work collaboratively with shelter, housing team, other departments and volunteers.
- Respond to the needs of residents using the facility.
- Responsible for the day-to-day operations of the facility and the care of the residents
- Provide a safe and trustworthy environment and encourage residents’ input.
- Complete intakes and discharges
- Establish empathetic rapport with residents.
- Adhere to the mission, vision, policies and practices, Toronto and Ontario Shelter Standards, Municipal fire safety, Board of Health guidelines and Hostel guidelines in the operation of the program.
- Participate in the planning and delivery of programs and activities to address the health, employment, housing and social and recreational needs of the residents.
- Work as a resource for residents, particularly around housing issues, support and advocacy.
- Develop positive relationships with community groups, neighbours and resources in the larger community.
- Participate in on-going team building, ensuring peer accountability, strong communications and support.
- Attend and actively participate in department and agency meetings and training, workshops, etc. as required.
- Use intervention and mediation skills to defuse potential conflicts.
- Ensure all relevant information is communicated to the Manager and co-workers.
- Perform light housekeeping and maintenance tasks to ensure a clean work environment.
- Undertake other tasks and responsibilities as assigned within the purview of the job description.
- Ensure all record keeping is up to date; review all incidents and log reports on each shift.
- Participate in Client Intake Process in the Shelter(s).
- Maintain appropriate information for funder reports as necessary.

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