Senior Salesforce Administrator

1 week ago

Toronto, Ontario, Canada Docebo Full time
The Senior SFDC Administrator will play a key role in supporting and optimizing Docebo's Salesforce ecosystem. This role involves designing and developing robust Salesforce solutions, managing system configurations, and providing end-user support while also covering Business Analyst responsibilities. Working closely with cross-functional teams, this position ensures that our revenue engine runs smoothly, supporting business growth and operational efficiency.

Success in this role requires a strong technical foundation in Salesforce administration, with expertise in Sales Cloud and CPQ. The ideal candidate is detail-oriented, proactive, and highly organized, with strong problem-solving skills and the ability to manage multiple projects simultaneously. Effective communication and collaboration skills are essential for working with cross-functional teams, including Sales, Finance, Revenue Operations, and Customer Success. A background in SaaS and experience supporting sales and finance teams will also be valuable.

Responsibilities:

- Design and develop scalable Salesforce solutions, leveraging declarative tools such as Fields, Objects, Page Layouts, Flows, Workflows, Validation Rules, and Permission Sets
- Partner closely with the Revenue Operations team to gather requirements, prioritize enhancements into sprints, and communicate with partners about releases
- Support data integrity and issue resolution by identifying root causes and implementing prompt fixes
- Provide end-user support through ticket resolution, training, and documentation
- Perform data import/export tasks within Salesforce, ensuring accuracy and compliance
- Administer Salesforce CPQ updates, including price books, product configurations, discount schedules, approval rules, and customer-facing templates
- Develop a deep understanding of Docebo's business processes and their interaction with Salesforce-related applications
- Collaborate with project teams to gather business and functional requirements, defining and prioritizing needs
- Translate business needs into system requirements via user stories and acceptance criteria
- Document requirements for system configuration, testing, and deployment
- Recommend and implement best practices to optimize Salesforce performance
- Utilize tools such as Confluence and Jira to manage project tasks and communication

Requirements:

- Typically 4+ years of hands-on Salesforce administration experience, specifically with Sales Cloud
- Experience supporting Salesforce CPQ
- Knowledge of Salesforce Billing is a plus
- Deep understanding of Salesforce architecture, workflows, and integrations
- Proficiency in SOQL for debugging and data issue resolution
- Hands-on experience with Salesforce declarative tools, such as Lightning Flows
- Ability to write clear, concise users stories and process changes/instructions
- Familiarity with installing and configuring managed packages from Salesforce Partners
- Proven ability to manage multiple customization projects from design to deployment
- Strong interpersonal and communication skills to work with cross-functional teams
- Experience in Quote-to-Cash processes from both a systems and business perspective
- Background in SaaS, with experience supporting sales and finance teams
- Self-motivated and capable of working independently or collaboratively to meet deadlines

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