Salesforce Administrator

4 weeks ago

Toronto, Ontario, Canada OpenTable Full time
Toronto, Canada

*Please note that we are only accepting candidates based in EST*

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi, and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You'll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

Reporting to the Senior Manager - Business Optimization, this position is responsible for maintaining and improving OpenTable's Salesforce architecture and supporting the Global Sales & Services team in its usage of SFDC. You will work with multiple Clouds/platforms and partner cross-functionally with several departments including Sales, Account Management, Onboarding, Marketing, Support, Finance, and Product to manage a complex Salesforce organization. You'll be focused on customizing OpenTable's Salesforce instance with a full understanding of options and standard processes.

Internal systems play a key role in the success of our business and our ability to provide excellent support for our restaurants and diners. This role will work closely with our Revenue Operations and Business Optimization teams to design and implement enhancements for existing systems and build new solutions that support the goals of the organization. In this role, you'll consistently be asked to analyze, design, and optimize processes in order to increase user adoption and ultimately grow revenue. You'll create documentation and materials as they pertain to various user types/groups, and will be instrumental in supporting and offering recommendations around the usage and structure of internal Sales & Services tools such as Service Cloud Voice, Geopointe, Calendly, and Groove.

In this role, you will:

- Partner closely with the Revenue Operations team to gather requirements, prioritize enhancements into sprints, and communicate with partners about releases
- Build strong working relationships and in-depth knowledge of our internal departments and their processes in order to identify areas of opportunity
- Design new business processes that will improve operational efficiency across the organization
- Support a team of remote Sales and Services team members who rely on SFDC daily to manage their customer interactions, territories, pipelines, and deals
- Answer technical inquiries quickly and clearly every day
- Support SFDC onboarding/offboarding processes
- Act as a Salesforce subject matter expert and trusted advisor for all internal users, calling out issues as needed

Please apply if:

- 3-5 years of Salesforce Admin experience (preferably in Lightning), with a focus on internal systems/business applications
- Experience managing feature requests for Salesforce and advanced skills building Salesforce reports/dashboards
- The ability to use advanced automations to solve complex business problems
- Experience with Salesforce integrations and their implications
- Excellent verbal, written, and visual communication skills
- Strong problem solving, judgment, and organizational skills
- The capacity to grasp and learn complex concepts quickly and independently
- The ability to prioritize multiple projects simultaneously without sacrificing attention to detail and while consistently meeting aggressive deadlines
- Enthusiasm around implementing technical solutions that make OpenTable employees more efficient

Required and preferred skills:

- Advanced skills in creating complex Salesforce reports and dashboards (Lightning preferred)
- Experience with Sales Cloud is required (Service and Experience Cloud is a plus)
- Proficient in Excel, and managing large data sets (Data Loader preferred)
- Ability to write clear, concise user stories and process changes/instructions
- Experience in Agile development methodology (Agile/Scrum ninja is a plus)
- Experience with Lucidchart or other design applications
- Experience with system internationalization/localization
- Experience with DocuSign is a plus
- Experience with Sarbanes Oxley Compliance is a plus
- Preferred Certifications: Salesforce Administrator, Advanced Administrator, and AI Specialist
- Preferred Superbadges: Service Cloud Specialist, Business Administration Specialist, Lightning Experience Reports & Dashboards Specialist, and/or Process Automation Specialist, Duplicate Management, Picklist Administration, Build a Discount Approval Process, Formulas & Validations

A few of the benefits you get at OpenTable—

- Paid Time Off - 20 days a year
- Birthday/celebration PTO - 1 day
- Annual company week off
- Flexible sick time off
- Parental Leave Benefits
- Life & Disability Insurance
- Group RRSP and DPSP
- Major Medical Insurance (dependent care options)

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is 80,000-95,000.

In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#J-18808-Ljbffr

  • Salesforce Administrator

    2 days ago

    Toronto, Ontario, Canada Canacre Full time

    Get AI-powered advice on this job and more exclusive features.Join the Canacre team in an exciting role working on leading edge infrastructure projects.We are technical experts in land, energy, and transportation development delivering accurate, innovative, and agile solutions to our partners. We provide land acquisition, geospatial mapping, data management,...

  • Salesforce Administrator

    2 days ago

    Toronto, Ontario, Canada OpenTable Full time

    *Please note that we are only accepting candidates based in EST*With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world,...

  • Senior Salesforce Administrator

    1 week ago

    Toronto, Ontario, Canada Docebo Full time

    The Senior SFDC Administrator will play a key role in supporting and optimizing Docebo's Salesforce ecosystem. This role involves designing and developing robust Salesforce solutions, managing system configurations, and providing end-user support while also covering Business Analyst responsibilities. Working closely with cross-functional teams, this position...

  • Senior Salesforce Administrator

    4 weeks ago

    Toronto, Ontario, Canada Jobber Full time

    Does integrating Salesforce with other Jobber systems and optimizing Salesforce performance to enable our sales and customer success teams to build better customer relationships at one of Canada's fastest growing tech companies interest you?Then Jobber might be the place for you We're looking for a Senior Salesforce Administrator to be part of our growing...

  • Senior Salesforce Administrator

    3 days ago

    Toronto, Ontario, Canada Docebo Full time

    The Senior SFDC Administrator will play a key role in supporting and optimizing Docebo's Salesforce ecosystem. This role involves designing and developing robust Salesforce solutions, managing system configurations, and providing end-user support while also covering Business Analyst responsibilities. Working closely with cross-functional teams, this position...

  • Senior Salesforce Administrator

    2 days ago

    Toronto, Ontario, Canada Emburse Full time

    Senior Salesforce Administrator (Remote in Toronto)We are seeking a highly skilled and experienced Senior Salesforce Administrator with strong expertise in Lead-to-Opportunity (L2O) process to join our dynamic team. The ideal candidate will play a pivotal role in optimizing and maintaining our Salesforce platform ensuring it aligns with the business needs...

  • Salesforce System Administrator

    1 day ago

    Toronto, Ontario, Canada Canacre Full time

    About Canacre: As a leader in infrastructure development, we provide comprehensive solutions through data management, web-based GIS, community relations, land feasibility studies, and permitting services. Our team works on various projects including wind and solar power, high-voltage transmission lines, pipelines, municipal roads, and cell tower...

  • Junior Salesforce Administrator

    3 weeks ago

    Toronto, Ontario, Canada Ataccama Full time

    We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical 'data people' across their organizations to create high-quality, governed, safe, and reusable data products. It's what made us a Leader in the Gartner Magic Quadrant for Data Quality...

  • Junior Salesforce Administrator

    2 days ago

    Toronto, Ontario, Canada Ataccama Full time

    We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical 'data people' across their organizations to create high-quality, governed, safe, and reusable data products. It's what made us a Leader in the Gartner Magic Quadrant for Data Quality...

  • Senior Salesforce Developer/Administrator

    3 days ago

    Toronto, Ontario, Canada Fundserv Full time

    We are looking for a Senior Salesforce Developer/Administrator who will work closely with internal stakeholders, and our external Salesforce developer partners to continually improve and enhance our Salesforce platform and manage all aspects of platform administration including system configuration, end user support tickets, training, and designing...

  • Canada: Salesforce Administrator II

    2 days ago

    Toronto, Ontario, Canada ScanSource Full time

    Job Summary:The Salesforce Administrator II will provide support to the organization through the customization and configuration of our Salesforce platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes including: marketing, sales, customer...

  • Junior Salesforce Administrator

    6 days ago

    Toronto, Ontario, Canada Ataccama Full time

    We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical 'data people' across their organizations to create high-quality, governed, safe, and reusable data products. It's what made us a Leader in the Gartner Magic Quadrant for Data Quality...

  • Senior Salesforce Developer/Administrator

    1 day ago

    Toronto, Ontario, Canada Fundserv Inc. Full time

    We are looking for a Senior Salesforce Developer/Administrator who will work closely with internal stakeholders and our external Salesforce developer partners to continually improve and enhance our Salesforce platform. This role will manage all aspects of platform administration including system configuration, end user support tickets, training, and...

  • Mulesoft Director, Customer Success Management

    7 days ago

    Toronto, Ontario, Canada Salesforce Full time

    Mulesoft Director, Customer Success ManagementApply remote type Office - Flexible locations Canada - Toronto time type Full time posted on Posted 2 Days Ago job requisition id JR281289To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.About SalesforceWe're...

  • Cloud-Based Salesforce Administrator

    3 days ago

    Toronto, Ontario, Canada Docebo Full time

    This role requires a deep understanding of Salesforce architecture, workflows, and integrations. The ideal candidate will have knowledge of Salesforce Billing and proficiency in SOQL for debugging and data issue resolution.As a Senior Salesforce Administrator, you will partner closely with the Revenue Operations team to gather requirements, prioritize...

  • Salesforce Administrator

    1 day ago

    Toronto, Ontario, Canada Ataccama Full time

    Join Our MissionWe are Ataccama, a global leader in data management with 10+ years of solid experience. Our mission is to empower organizations to maximize the transformative potential of data and AI.We believe that collaboration, innovation, and a customer-focused approach are key to achieving success in data management.As a Junior Salesforce Administrator,...

  • Salesforce Marketing Cloud Administrator

    3 weeks ago

    Toronto, Ontario, Canada LG Full time

    Salesforce Marketing Cloud AdministratorThursday, February 6, 2025At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we make "Life Good" – from home appliances, consumer electronics and vehicle components to business...

  • Analyst/Senior Analyst, L2O Enablement

    3 weeks ago

    Toronto, Ontario, Canada Salesforce Full time

    Analyst/Senior Analyst, L2O EnablementApply remote type Office - Flexible locations Canada - Toronto time type Full time posted on Posted 5 Days Ago job requisition id JR278547To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.About SalesforceWe're Salesforce, the...

  • 15h Left Senior Salesforce Developer/Administrator

    1 week ago

    Toronto, Ontario, Canada Fundserv Full time

    We are looking for a Senior Salesforce Developer/Administrator who will work closely with internal stakeholders, and our external Salesforce developer partners to continually improve and enhance our Salesforce platform and manage all aspects of platform administration including system configuration, end user support tickets, training, and designing...

  • Customer Success Manager, Senior Manager

    5 days ago

    Toronto, Ontario, Canada Salesforce, Inc. Full time

    Customer Success Manager, Senior Manager (French Speaking)Apply remote type Office - Flexible locations Canada - Toronto time type Full time posted on Posted 2 Days Ago job requisition id JR281226To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.About...