Resort General Manager
3 weeks ago
Responsibilities
- Oversee all aspects of resort operations, including guest services, food and beverage, housekeeping, and maintenance.
- Develop and execute strategic plans to drive revenue growth and enhance guest satisfaction.
- Lead and inspire a diverse team, fostering a culture of empowerment, teamwork, and exceptional service.
- Develop and maintain strong relationships with local stakeholders, suppliers, and the community.
- Ensure the resort operates in accordance with all legal, health, and safety regulations.
- Implement effective financial management practices, including budgeting, forecasting, and financial reporting.
- Identify opportunities for operational improvements and implement best practices.
- Maintain a strong presence and engage with guests to ensure their needs are met and exceeded.
- Collaborate with the ownership group and corporate teams to achieve overall company objectives.
- Continuously monitor industry trends and competitor activity to identify opportunities for innovation and growth.
Requirements
- Previous experience as a General Manager in a resort or hotel with 100+ rooms, with a track record of success in driving revenue and enhancing guest satisfaction.
- Experience in a similar-sized resort or hotel, with a focus on providing exceptional guest experiences.
- Demonstrated leadership ability, with a strong emphasis on empathy, authenticity, and an open-door policy.
- High emotional intelligence (EQ) and attention to detail, with a passion for delivering excellence.
- A background in resort management is highly preferred, particularly with experience managing recreation staff and maintaining recreational amenities.
- Strong financial acumen, including budgeting, forecasting, and financial reporting.
- Excellent communication and relationship-building skills, with the ability to connect with staff, guests, and stakeholders.
Resume
* please attach resume in MS-Word format
- Files must be less than 5 MB.
- Allowed file types: doc docx.
Cover Letter
* please attach cover letter in MS-Word format
- Files must be less than 5 MB.
- Allowed file types: doc docx.
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