Regional Manager, Business Services

Regional Manager, Business Services (HRM)

Venor is proud to partner with East Coast Credit Union in their search for a Regional Manager, Business Services (HRM).

About East Coast Credit Union

East Coast Credit Union is Nova Scotia’s largest credit union, committed to a community-driven approach to banking. With a cooperative ownership model that prioritizes member well-being over profit, they provide honest lending, savings, and investment products while fostering strong community relationships. East Coast Credit Union takes pride in its dedication to community engagement, member satisfaction, and financial excellence.

Job Summary

Reporting to the Director, Business Services, the Regional Manager, Business Services (HRM) is responsible for providing effective leadership through coaching and mentoring a team of Account Managers as well as managing a portfolio of commercial members by providing tailored financial advice and credit solutions. The incumbent ensures the success of commercial members through proactive relationship management, sound credit practices, and a deep understanding of business needs.

The Regional Manager, Business Services (HRM) is accountable for credit structuring, portfolio growth, risk monitoring, and delivering exceptional member service. As a trusted advisor, the incumbent works closely with internal teams to offer members holistic financial solutions and long-term partnership.

As a trusted representative of the Credit Union, the Regional Manager, Business Services upholds company policies, procedures, and service standards while consistently presenting a positive and professional image.

Key Responsibilities

- Lead and coach a high-performing team, including performance management, mentoring, and development, while tracking key service and productivity metrics.

- Build and maintain strong, trust-based relationships with business members, delivering tailored financial solutions aligned with their goals.

- Support Branch Managers and staff in credit structuring, lending assessments, and decision-making, providing guidance and training as needed.

- Structure and negotiate lending solutions, ensuring complete, compliant submissions and ongoing administration of loans.

- Monitor portfolio performance, proactively manage risks, and engage members professionally to resolve delinquencies.

- Drive business development and deepen member relationships, referring to internal and external experts to meet targets across credit, deposits, and investments.

- Represent the Credit Union in the community and collaborate internally to support strategic initiatives and enhance offerings.

- Maintain accurate records, contribute to reporting, and participate in projects supporting continuous improvement.

What We’re Looking For

The ideal candidate will have a Bachelor’s degree in Business or Commerce (or an equivalent combination of training and experience), with six to nine years of progressive business lending experience, including at least two years in a supervisory role. They bring strong leadership, sound judgment, and a deep understanding of credit management, risk assessment, and regulatory compliance, with the ability to guide teams through complex lending scenarios. Known for problem-solving and balancing organizational goals with client needs, they foster trust-based relationships and deliver exceptional, member-focused service. They also demonstrate excellent communication and interpersonal skills, strong organizational and time-management abilities, and proficiency with financial systems, data analysis tools, and Microsoft Office, with a willingness to adopt new technologies. With a proven track record of building client relationships, driving results, and supporting continuous improvement, the ideal candidate ensures operational excellence and contributes to business growth.

- Outstanding culture and opportunity to join an engaged and community-focused team.

- Assistance with immigration through the Atlantic Immigration Program (AIP) – we are a designated employer.

- Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.

- Tuition reimbursement, training, and personal development.

- Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

Venor and East Coast Credit Union embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or who you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities.

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