front desk clerk, hotel

1 week ago

Cape Breton, Canada Halifax Tower Hotel Comfort Hotel Full time

Overview

Languages

English

Education

-
Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

-
Hospitality industry

-
Hotel, motel, resort

Responsibilities

Tasks

-
Register arriving guests and assign rooms

-
Resolve complaints and claims

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Process group arrivals and departures

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Take, cancel and change room reservations

-
Provide information on hotel facilities and services

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Provide general information about points of interest in the area

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Process guests' departures, calculate charges and receive payments

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Balance cash and complete balance sheets, cash reports and related forms

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Maintain an inventory of vacancies, reservations and room assignments

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Follow emergency and safety procedures

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Clerical duties (i.e. faxing, filing, photocopying)

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Answer telephone and relay telephone calls and messages

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Assist clients/guests with special needs

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Contact customers to deliver requested wakeup calls

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Provide customer service

Experience and specialization

Computer and technology knowledge

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Computerized bookkeeping system

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Central reservation system (CRS)

Additional information

Security and safety

-
Criminal record check

Work conditions and physical capabilities

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Attention to detail

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Work under pressure

Personal suitability

-
Client focus

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Efficient interpersonal skills

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Excellent oral communication

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Flexibility

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Organized

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Reliability

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Resourcefulness

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