Care Coordinator

InspireHealth, a Canadian leader in supportive cancer care, is seeking a passionate Care Coordinator to join our Kelowna team in a part-time or full-time capacity.

The InspireHealth Care Coordinator supports the organization’s administrative and front desk responsibilities, providing exceptional first point of contact for patients, support people, donors, and the general public. Reporting directly to the Manager of Administration, the role supports the Vancouver, Victoria and Kelowna centres and is best suited for an energetic professional who thrives while multi-tasking, is highly organized, flexible, takes ownership of tasks, and maintains an immaculate attention to detail. The ideal Care Coordinator has strong customer service skills, a compassionate presence and possesses excellent communication and interpersonal skills. The ability to work independently while part of a team and to exercise sound judgement is essential.

ABOUT INSPIREHEALTH

InspireHealth is a not-for-profit supportive cancer care organization partially funded by the BC Ministry of Health. Since 1997, we have provided programs and services to enhance quality of life, health and well-being of people living with cancer and their families. Our cancer rehabilitation services support and educate people during and after cancer treatment. We offer practical and personalized exercise therapy, stress management, nutrition and counselling services.

The InspireHealth Care Coordinator supports the organization’s administrative and front desk responsibilities, providing exceptional first point of contact for patients, support people, donors, and the general public. Reporting directly to the Manager of Administration, the role supports the Vancouver, Victoria and Kelowna centres and is best suited for an energetic professional who thrives while multi-tasking, is highly organized, flexible, takes ownership of tasks, and maintains an immaculate attention to detail. The ideal Care Coordinator has strong customer service skills, a compassionate presence and possesses excellent communication and interpersonal skills. The ability to work independently while part of a team and to exercise sound judgement is essential.

KEY RESPONSIBILITIES

- Answer a high volume of telephone calls, and handle new patient inquiries with care and compassion

- Check email, mail and fax daily, answering all questions and distributing accordingly

- Create a warm and welcoming environment as the first point of contact for InspireHealth

- Daily database management of patient files in Electronic Medical Records

- Schedule management to book appointments for clinicians with new and established patients

- Assist virtual classes

- Receive and process donations

- Coordinate with other healthcare organizations for medical records

- Keep the office clean, tidy and organized

QUALIFICATIONS & SKILLS

- Previous experience in an administrative role, experience in a clinical setting is ideal

- Experience with Microsoft Office: Word, Excel and Outlook

- Experience using Electronic Medical Records and Raisers Edge is an asset

- Excellent communication abilities, including strong speaking and writing skills

- Strong interpersonal skills with ability to support clinical staff

- Ability to make decisions and take initiative, as part of managing a complex and varied workload

- Strong desire to learn on the job

- Ability to work as part of a team, as well as independently

- Ability to multi-task with grace and remain detail oriented at all times

- Ability to work with a broad range of people including patients, support people, volunteers and staff

- Capacity to maintain highest level of discretion and confidentiality

What We Can Offer You

- Competitive package with excellent benefits including health and dental, health spending account and Employee Assistance Program

- Competitive paid vacation leave

- Training and professional development opportunities

- Business casual attire

- A collaborative and supportive work environment

- A commitment to work/life balance

- A welcoming, caring, and respectful team culture that values diversity, equity, and inclusion

- A rewarding workplace experience where you know you are making a difference every day

- An opportunity to start every morning with a team mindfulness activity

- Warm and inviting offices located in Vancouver, Victoria, and Kelowna

- Inspiring support from our accomplished Board of Directors and Advisory Board

THE HEALING ENVIRONMENT AT INSPIREHEALTH

We operate within a cultural environment of team work, self-responsibility, open communication, integrity, and self-care. We recognize that our personal growth has a direct impact on our ability to successfully realize our goals and provide the highest level of service to our patients. We invite staff to meditate together each morning as a team. This opportunity is ideal for individuals who:

- Are dedicated to their own personal growth, health and well-being at the levels of mind, body and spirit

- Are self-responsible and accountable

- Are team-oriented and heart-centered

- Are passionate about supportive care- healthy nutrition, exercise, stress reduction and emotional support

Job Type: Part-time or full-time

Salary: $19.00 – $21.00 per hour

Work Location: In‑person

- Dental care

- Employee assistance program

- Extended health care

- On‑site parking

- Paid time off

- Wellness program

HOW TO APPLY

You must be eligible to work in Canada at the time of application. Please email your resume along with a cover letter tohr@inspirehealth.ca.

In your cover letter, please share your understanding of a healing environment and why you would like to work for InspireHealth. Please include CARE COORDINATOR in the Subject line of your email and include your last name in the file name for both your resume and cover letter.

We review applications as they are received. Thank you for your interest, however only those selected for an interview will be contacted.

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