Sr. Care Coordination Specialist

Sr. Care Coordination Specialist (South Jersey)

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Posting Summary

Rutgers, The State University of New Jersey is seeking a Sr. Care Coordination Specialist within the Epidemology Cancer Health Disparity Department at the Rutgers Cancer Institute.

Overview

The Sr. Care Coordination Specialist supports the improvement of patient outcomes through implementation of evidence-based patient navigation services for cancer screening at ScreenNJ partner sites throughout New Jersey and coordinates daily navigation efforts across the assigned region to support the Patient Navigators and Program Director, Social Services. The focus of the ScreenNJ program is prevention and early detection of lung cancer and colorectal cancer, as well as breast, prostate, cervical, and other HPV-related cancers.

The Sr. Care Coordination Specialist provides guidance to at-risk patients, helping clients to prevent cancer, screen for cancer, and gain access to timely and high-quality follow-up cancer care, and ensures navigation efforts are coordinated and consistently available to residents of the region. The position provides individualized assistance to patients to facilitate access to cancer screening. Often the first point of contact with the patient, this role ensures patients are informed of potential care options and have full access to cancer screening and follow-up options. The position serves as a key resource for developing and expanding patient access to care resources and overcoming barriers to screening. The Sr. Care Coordination Specialist also serves as a problem-solving and technical resource for the patient navigators in the assigned region, assisting in resolving complex patient and system issues and coordinating data collection and outcomes tracking to support iterative improvement efforts.

Responsibilities

- Provide daily task delegation, work direction, and guidance to the Patient Navigators in the assigned region to assist the Program Director, Social Services in overall coordination of screening navigation implementation, delivery, and iterative improvement statewide.
- Develop relationships with healthcare providers within and outside the health center/practice (ScreenNJ partner sites) to facilitate assessment and referral of patients to appropriate cancer screenings and access to screening services.
- Ensure navigation team activities align with practice guidelines for screening provided by the ScreenNJ APN and Program Director, Social Services.
- Facilitate and schedule patient appointments/referrals with appropriate providers for cancer screening and follow-up.
- Make confirmation calls/emails to patients regarding future appointment dates.
- Respond to patient inquiries and assist with completion of paperwork.
- Educate patients on care processes and provide counseling to reduce anxiety and fear.
- Support internal and community partner quality improvement efforts regarding cancer screening and referrals.
- Identify and address patient barriers to care (e.g., transportation, insurance, language) and connect patients to additional resources; coordinate transportation when needed.
- Using Electronic Health Record (EHR) and other systems, track navigation services, record messages from patients, and contribute to clinic tracking workflows.
- Track patient-level quality outcomes for program monitoring and evaluation.
- Adhere to clinic departmental policies and procedures, including Joint Commission standards, Patient Safety initiatives, Patient Rights, and HIPAA Privacy standards.
- Attend and support community-based patient outreach, recruitment, and screening events to connect eligible patients to cancer screenings.

Qualifications

Minimum Education and Experience

- A bachelor’s degree in a related field (e.g., psychology, public health), or equivalent experience/education can be substituted for the degree requirement.
- 4+ years of experience with public health, social work, health care operations, or similar/relevant work experience.

Required Knowledge, Skills, and Abilities

- Computer literacy with proficiency in database and reporting tools (Microsoft Word, Excel, PowerPoint).
- Ability to work collaboratively with physicians, staff, and external organizations.
- Strong communication skills with diverse populations and solid relationship-building abilities.
- Excellent time management and coordination skills; ability to multitask and prioritize.
- High degree of independence, flexibility, initiative, and commitment; cultural competence awareness.
- Effective oral communication skills.
- Valid Driver’s License or alternative means of transportation required.

Preferred Qualifications

- Professional credential (e.g., LCSW) indicating knowledge in patient care and complex case management.
- Fluent Spanish or other non-English language.
- Experience in problem-solving, patient-facing roles (e.g., patient navigator or case manager).
- Two or more years of team or project coordination experience.
- Interest in community health care and primary care.
- EHR experience; experience guiding patients through Medicaid, Charity Care, and other insurance/payment plan enrollment or access.
- Experience in or with FQHC or settings serving high uninsured/Medicaid populations.

Physical Demands and Work Environment

- Standing, sitting, walking, talking, and hearing. Lifting up to 40 lbs. No special vision requirements.
- Significant in-state travel to regional partner locations and program events may be required.
- Office environment with moderate noise; events at various venues (indoor/outdoor).

Additional Details

- FLSA Exempt; Grade 29S; Salary: Minimum 84829.000, Mid Range 102167.000, Maximum 121574.000.
- Position requires fully on-site work arrangement.
- Benefits include medical, dental, prescription drug coverage; paid leave; retirement options; educational benefits; life insurance; employee discounts.
- Posting Number 25ST2176; Regional Campus Rutgers RBHS; Home Location Campus Rutgers University - New Brunswick; City New Brunswick; State NJ.

Compliance and Equal Opportunity

Rutgers University is an equal opportunity employer and provides non-discrimination in accordance with applicable law. See the Non-Discrimination Statement for details.

Supplemental Questions

Required fields are indicated with an asterisk (*).

- * Do you have a bachelor’s degree in a related field (e.g., psychology, public health) and at least four years of experience in public health, social work, health care operations, or other relevant work?

Required Documents

- Resume/CV
- Cover Letter/Letter of Application (optional)
- List of Professional References

Pre-employment screenings and immunization requirements may apply. For ADA accommodations and assistance with the application, contact the university as needed.

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