Tenant Services Coordinator

Share this job as a link in your status update to LinkedIn. Job Title Tenant Services Coordinator Status Casual/On-call Temporary - Approximate length of assignment, in months Type of Position an Addition to Staff Start Date Per hour Salary Grade $35.33 - $38.39 Department York Region -> Community & Health Services -> Housing Services Location Hsg - Ops 17150 Yonge St - Newmarket, ON L3Y 8V3 CA (Primary) Job Description (E) ABOUT THE ROLE Reporting to a Property Manager, is responsible for preparing annual lease renewal packages and calculating rent increases, adjustments and rent-geared-to-income; maintaining direct payment process for tenants; processing and maintaining rental records; and coordinating tenant placement activities, lease-up of vacant units and move in of tenants; processing requests from tenants and operations staff for maintenance repairs and services; responding to tenant and public inquiries and providing timely customer service; and providing administrative and clerical support to the Property Manager/Supervisor. WHAT YOU WILL BE DOING - Prepares lease renewal packages for tenants and ensures all eligibility documents required to calculate rent-geared-to-income are provided (e.g. employment income, social assistance benefits, pensions, etc.); follows up with tenants, employers and agencies, to clarify information and/or obtain further documents and information as required; refers suspected misrepresentation of income by tenants to the Property Manager/Supervisor. - Calculates rent increases, decreases and adjustments for the assigned portfolio, obtains necessary approvals and inputs into systems. - Initiates, maintains and balances direct payment process for tenants, ensures tenants complete the pre-approved forms and forwards to applicable financial institution. - Coordinates unit turnover repairs with staff and contractors conforming to operational delivery standards; identifies and coordinates move in schedules with prospective tenants. - Maintains and updates waitlists in accordance with the Housing Services Act (HSA) and the Regional Municipality of York. - Co-ordinates tenant placement activities including but not limited to lease-up of vacant units, marketing vacant units, qualifying applicants and move-in of tenants in order to minimize rent loss and ensure an orderly turnover of unit within the timelines specified; prepares leasing package, arranges leasing appointments, maintains record of move-outs, move-ins and transfers to update tenant records. - Responds to inquiries from tenants, contractors, suppliers, social agencies and the general public regarding overall property management policies, procedures, processes, and to explain rent-geared-to-income policies and rent calculations. - Performs other duties as assigned, in accordance with Branch and Department objectives. WHAT WE ARE LOOKING FOR - Successful completion of a Post-Secondary Diploma in Business Administration, Social Sciences or related field or approved equivalent combination of education and experience. - Minimum three (3) years’ experience in a social services, social housing, or related field, including administrative and financial responsibilities. - Satisfactory Police Criminal Background Check. - Valid Class “G” drivers licence and reliable vehicle for use on corporate business. - Ability to complete mandatory annual training. - Knowledge of basic accounting principles and practices to process accounts payable and balance rental payments. - Mathematical and analytical skills to review and assess documentation and calculate rents. - Good knowledge of legislation, policies and procedures governing the management and administration of social housing. - Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership. Scheduled Weekly Hours as needed will vary Scheduled Shifts Operational Hours Close Date January 27, 2026 # of Hires Needed 2 Union CUPE Local 4900 Please apply online by 5:00PM EST of the closing date indicated above. All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users. York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment. Click here for more details onBenefits and Perks. #J-18808-Ljbffr