Bilingual Credit And Collections

2 weeks ago

Vaughan, Canada The Mason Group Inc Full time

Bilingual Credit And Collections

Employment Type

Permanent

Location

Vaughan, Ontario

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Job Description:

Reporting to the Credit Supervisor, this opportunity offers the chance to take ownership of a diverse portfolio of independent accounts across Canada within a dynamic manufacturing environment. The role combines collections, account reconciliation, and credit administration, providing the opportunity to build strong client relationships, drive process improvements, and play a key role in supporting the company’s financial health and growth.

Responsibilities of the Bilingual Credit And Collections is as follows but not limited to:

- To identify when delinquent accounts need to be called based on their terms of sale and call promptly once an account becomes past due

- To handle all returned payments and reporting

- To follow up frequently for payment commitments

- To handle all requests for documentation and to conduct all research resulting from the request

- Assist with payment allocations for assigned accounts

- Manage some National Accounts

- Manage all drop shipment credit approvals

- Review and release of held orders within approval limit

- Reply to all trade credit references

- Assist and provide required documents to fulfil auditor requests

- Reconcile customer accounts, resolving any discrepancies

- Investigate and resolve billing discrepancies

- Collaborate with other departments to review status of accounts and confirm good standing to qualify to participate in internal marketing promotions

- Weekly ATB analysis with Supervisor

- Assist in preparation of the monthly Watch list

- To provide superior customer service to our internal and our external customers

- Work closely with the sales team for significant changes in account status and any returned payments

- To compile and submit information about problem accounts to Supervisor

- To work as a team with sales, customers, other departments and members of this department to and accelerate cash inflows and reduce credit risk

- Other duties as required

TMGNY

Job Requirements:

- Minimum of 2+ years of progressively responsible collection experience in a high volume department

- Fluency in French and English is mandatory with good speaking and business writing skills in both languages

- University or College (or equivalent experience)

- Experience working in a privately owned organization would be an asset

- Must be able to work autonomously and have effective & persuasive collection & negotiation skills.

- Must possess excellent organization, reconciliation and analytical skills

- Must have excellent communication and follow up skills

- Proven ability to overcome obstacles and get results

- Must have strong inter-personal skills with the ability to communicate & develop a high level of confidence and trust with critical contacts

- Strong customer service skills, with the ability to resolve customers concerns

- Confidence and tact in dealing with business owners and Sales team

- Advanced skills in MS Excel

- Conscientious & results oriented, with a strong work ethic, positive attitude and the ability to work well under pressure & within deadlines
Apply

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