Clinic Manager

Job Location: Medicentres Pain Clinic, 17730 Leslie Street, Newmarket, Ontario, L3Y 3E4

Job Type: Full Time

Schedule: Monday to Friday Daytime hours. Occasional evenings and weekends may also be required.

Compensation: $60,000 - $70,000 (compensation is based on experience)

Number of Vacancies: One

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you will be an integral part of our customer‑first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience. By choosing to belong at Medicentres, you will join a team of passionate, like‑minded people enjoying a challenging and rewarding career in the ever‑changing health care industry.

JOB PURPOSE

Reporting to the Regional Operations Manager, the Clinic Manager oversees the efficient daily operations of the clinic. This role is responsible for implementing, leading, and clearly communicating new initiatives and programs to staff and physicians. Additionally, the Clinic Manager works collaboratively with physicians, patients, clients, vendors, and other internal and external stakeholders to ensure the delivery of high‑quality patient care.

PRINCIPAL RESPONSIBILITIES

Patient Care

- Responsible for handling patient concerns in an effective manner in accordance with our customer service standards.

Physician Support & Relationship Management

- Act as the primary liaison for physicians, ensuring their operational needs are met promptly.

- Foster a collaborative environment where physicians feel supported and valued.

- Proactively address concerns and remove barriers to efficient clinical practice.

- Maintain open communication to ensure physicians have input into workflow improvements.

- Treat physicians as key customers—prioritize their satisfaction alongside patient care.

Clinic Management

- Achieving performance goals including, but not limited to physician and patient retention, patient satisfaction, patient count, controllable expenses, and operational targets.

- Responsible for patient, physician, and staff engagement.

- Ensures that company policies, processes and procedures are adhered to.

- Ensures clinic equipment is well maintained.

- Ensures standards of cleanliness and safety are maintained.

- Manages clinic staffing levels for adherence to the staffing model.

- Lead and inspire the team by fostering a positive, high‑performance culture. Motivate staff through clear communication, coaching, and recognition, while ensuring accountability and professional growth through fair performance management processes.

- Responsible for hiring both medical & non‑medical staff as required.

- Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies.

- Provides EMR training for new physicians and new employees.

- Responsible for conducting internal audits and OHP audits as required.

Project Management

- Liaises with the Regional Operations Manager and other clinic support team members regarding clinic processes and changes.

- Communicates and executes on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.

- Optimization of clinical and medical operations at the Pain Clinic.

Business Development

- Supports and executes on business development programs and initiatives.

- Supports the growth of the clinic.

- Participates in and supports community involvement and perception of the Medicentres brand.

Organizational Leadership

- Exemplifies the organization's core values and ensure staff are aware of the organization’s core purpose and core values and are performing to these standards on an ongoing basis.

- Leads by example and demonstrates a ‘hands on’ approach in identifying and responding to issues in a timely manner.

Administrative Duties

- Ensures optimal levels of medical and office supplies.

- Ensures that funds generated by the clinic are accurately accounted for on a daily basis.

- Ensures accurate billings are completed.

- Ensures third party receivables and cash reports are completed as per requirements.

- Ensure all team members certification requirements are maintained.

- Ensures all operational reporting and metrics are completed in a timely manner.

- Ensure the EMR is protected and safeguarded according to organizational policy.

KNOWLEDGE, SKILLS AND EXPERIENCE

- 1-3 years management experience, preferably in a health care clinic.

- Customer service focus with strong communication skills.

- Detail oriented with exceptional problem‑solving skills.

- Demonstrated ability to be adaptable and flexible.

- Demonstrated leadership skills with the ability to manage and motivate teams.

- Ability to handle confidential information in compliance with the Health Information Act guidelines.

We appreciate your interest in working Medicentres Canada. Only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

Please note, AI may be used in the selection and recruitment process.

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