Hotel General Manager

The mission of Archive Hospitality Group (Archive) is to revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location. We welcome travelers and locals to share memorable experiences in these treasured spaces. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.

We are currently seeking a dynamic leader to join us as we enter the next chapter of operations with The Gladstone House.

The Gladstone House is a 55-room boutique hotel property and the oldest operating hotel in Toronto. Deeply rooted in our West Queen West neighborhood, we embrace and cherish our history, while striving to be a space where all feel welcome to enjoy timeless stays, food & beverage and events. With the re-opening of our restaurant and venue, Cassette (formerly Melody Bar), we are excited about the next chapter for the property and to welcome long-time and new guests through our doors.

Position: General Manager, The Gladstone House

The Role at a Glance: Reporting to the Chief Operating Officer, our General Manager will create and maintain a guest-driven hotel and inspire hotel team members to thrive and deliver excellence in all areas of work. The GM will oversee and implement strategies to ensure the hotel as well as our venues and outlets, exceed guest expectations and deliver an authentic, warm and welcoming level of service. The hallmark of success will be consistent delivery of excellence in both product quality and service, always in accordance with our financial goal and business plans.

Direct Reports: Culinary Department Heads, Rooms Department Heads, dotted line reports with maintenance, sales/events teams.

Your Day-to-Day Duties:

Leadership of Hotel People & Culture:

- Oversee hiring and training to drive a strong team culture
- Foster a positive work environment, enhancing employee engagement, and driving operational excellence.
- Develop and coach team members and management, including annual performance reviews.
- Ensure open communication. Make and approve decisions related to employee discipline and termination.
- Proactively develop talent strategies and plan for hiring needs and business seasonality.
- Facilitate team/department meetings to ensure goals and daily priorities are met.
- Partner with corporate level People & Culture department to appropriately handle team member issues in accordance with policies and the collective bargaining agreement.
- Participate in bargaining and negotiations and develop long-term collaborative relationships with relevant employee unions.

Guest Experience, Operations and Continuous Improvement:

- Drive operational excellence and consistency, guest satisfaction and revenue growth.
- Ensure health and safety of all employees, guests and anyone on site, recognizing that safety and security is of utmost importance.
- Provide an authentic and personalized guest experience to ensure all requests or issues are resolved, ensuring the highest service level and guest satisfaction.
- Oversee all operational areas including housekeeping, front office, and food & beverage (FOH & BOH) and maintenance.
- Drive a culture of innovation and continuous improvement.

Business Development/Growth

- Partner with executive team on business and strategic initiatives.
- Partner with sales and marketing to drive business growth, develop brand-aligned partnerships and secure events and corporate business.
- Act as a representative of the brand and property within the community.
- Observe and remain engaged with the trends and movements within the hospitality landscape to ensure that the business remains competitive.
- Comply with all of Archive’s standards, policies, and procedures.
- Other tasks and responsibilities as assigned.

Financials:

- Accountable for financial performance, cost controls, and budget management
- Review revenue management reports related to occupancy, revenue and all other identified metrics, and make recommendations to implement change and maximize profit.
- Ensure monthly P&L accountability; review forecasts, labour and productivity reports; approve budgets and recommend changes.

Position Requirements:

- Two (2)+ years experience at the GM or Director level, or 5+ years at the Hotel/F&B Director level, with proven P&L and people management experience.
- A track record of success in achieving revenue and service objectives.
- Leadership experience in hiring, training, and engaging strong teams.
- Strong interpersonal and communication skills.
- A self-starting personality with great initiative.
- The ability to lead, motivate and develop staff and to ensure they remain accountable and accomplish goals.
- The ability to set priorities, plan, organize, and delegate.
- The ability to handle conflict in a tactful and professional manner and to work within a fast-paced environment with critical timelines.
- An innate willingness and desire to “pitch-in” and help co-workers with their job duties and be a team player.
- Comprehensive knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labour relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, regulatory issues, and long-range planning.
- The ability and flexibility to travel to various sites on and off hotel property and continuously perform essential job functions.
- A positive, optimistic disposition that sets the tone for a highly positive guest and team member experience.
- Work habits that propel you to meet all expectations and strive to ensure constant excellence and professionalism in all aspects of your work.
- As a 7 day a week business, this position requires a flexible work schedule including some evenings and weekends.
- In case of Fire, Life and Safety emergencies, the GM is expected to be available to be contacted by monitoring companies or On Duty management.

What We Offer:

- A commitment to delivering exceptional service and making every guest experience a memorable one.
- A supportive and professional leadership environment with a collaborative corporate and property-level culture.
- Competitive salary, incentive & benefits.
- Re-location support for candidates applying from outside Toronto.