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London, Ontario is a growing and vibrant city. Our municipality is home to almost 500,000 residents, and welcomes all to live, work and play. Our employees take pride in working for a well‑run city that offers exceptional amenities, services and programs for our residents. Londoners love our urban trails, outdoor parks and events, recreation programs and our thriving arts, music and culture scene
The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity‑denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti‑Racism and Anti‑Oppression, visit the ARAO website.
Reports to an Accounts Receivable Collections Officer or designate. Attempts to collect delinquent accounts in the miscellaneous Accounts Receivable System, the Dearness Home Receivable System and defaulted Provincial Offences Act (POA) fines.
Work Performed:
- Pursues, within Council and corporate policy guidelines, all outstanding sundry accounts, outstanding Dearness Client balances, or defaulted Provincial Offences Act fines by telephone, fax, written communication and meet with delinquent debtors for the purpose of collection of outstanding balances, through the negotiation of payment arrangements.
- Interacts with City staff, general public, lawyers, collection agents, Ministry offices, law enforcement agencies and auditors with respect to written, e‑mailed and telephone inquiries and providing information related to accounts and fines receivable and claims against bankruptcy. Prepares and maintains files, databases, collection documents and other pertinent information.
- Provides guidance to staff in recording of cash receipts. Monitors and controls post‑dated cheques and processes payments to cashiers or court office upon due dates.
- Updates and maintains POA system with notes, partial payments, personal information and updated addresses, write offs, extensions, appeals, re‑openings, NSF payments and reconciliation of collection agency data to ensure ICON and POA system reflect the same information.
- Prepares monthly lists of accounts receivable for addition to tax roll; accounts receivable to be recommended for collection agencies and accounts receivable recommended to be written off.
- Monitors and controls repayments to the Provincial and Municipal Loan Programs (OHRP, Downtown Façade Program Reserve Fund, Upgrade to Building Code Downtown Renovation) including payment processing, recording interest, write‑offs of delinquent accounts as approved, calculation of payouts and updating balances on spreadsheet.
- Monitors and prepares boulevard parking invoices monthly and advises appropriate Departments of any problems.
- Reviews, sorts and distributes monthly accounts receivable statements and POA Offence notices.
- Prepares and updates monthly Aged Report. Prepares journal entries and account reconciliations. Assists in maintenance of master file of customers.
- Assist Accounts Receivable Collections Officer with all collection activities related to fines imposed by the Ontario Court of Justice, under the Provincial Offences Act.
- Verifies credit references, reviews responses and makes recommendation to Officer for charge applications at landfill sites.
- Performs related duties as assigned.
Qualifications:
One year of a two year Community College Business/Accounting Diploma.
Experience:
Six months to one year related experience.
Specialized Training & Licenses:
Skills and abilities in the following areas are necessary:
- Demonstrated proficiency in word processing, spreadsheets and various software applications.
Compensation & Other Information:
$47,268 - $65,880 (Level 8)
This posting is for one (1) permanent full‑time position being filled on a temporary full‑time basis for up to 2 years.
Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.
Work Arrangement: Onsite. Subject to change in accordance with business requirements.
These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.
NOTE: Applicants may be required to complete a job related test.
Police Record Check:
The successful candidate will be required to complete a Criminal Record Check.
As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.
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