Customer Service

3 weeks ago

Mississauga, Canada Sonova AG Full time

Location: Mississauga, Ontario (Hybrid)
 
Bilingual Customer Service Representative
 
As a Bilingual Customer Service Representative, you will play a key role in supporting Sonova Canada’s sales efforts and serving as a customer liaison. You will create a hallmark of excellence by providing exceptional service, proactive support, and interdepartmental collaboration while maintaining accuracy and efficiency in all customer interactions.
 
Responsibilities
• Serve customers via phone, fax, mail, or email by determining requirements, answering inquiries, and resolving problems.
• Process written and oral BTE and ITE orders and prepare quotes on hearing aids.
• Investigate and resolve issues related to shipments, returns, credits, and orders.
• Communicate company policies, pricing, and product information in line with established guidelines.
• Track orders and advise customers of out-of-stock or delayed items.
• Liaise with internal departments to ensure accurate order fulfillment and customer satisfaction.
• Escalate unresolved or specialized issues to the appropriate team (e.g., Audiology or Technical Product Support).
 
More about you
• Professional working proficiency in English and French (oral and written).
• Secondary or post-secondary education with customer service experience.
• Strong telephone etiquette and interpersonal skills.
• Customer-centric mindset and proactive problem-solving abilities.
• Team-oriented with a positive, adaptable attitude.
• Intermediate computer skills including Microsoft Office, and familiarity with SAP and Salesforce.
• Ability to recognize and suggest continuous process improvements.
 
Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you  

 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone, please contact Sonova HR. 

 

What we offer:  

 

Exciting and challenging work environment 


Collaborative culture 


Opportunities for continuous self-improvement 


Opportunities for flexible hybrid model work environment 


A company that values diversity and inclusion 


Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions 


Mentorship program and career development plans 


 

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025. 
 

 

  

 

How we work: 

 

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.


===

Sonova AG

  • Customer Care Lead

    2 days ago

    Mississauga, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Mississauga, ON**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...

  • Customer Service Advisor

    2 days ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada national tire sales & service Full time

    **Position title**: Customer Service Representative As a Customer Service Representative you will be the first point of contact for customers and you will provide administrative support across the office. You will handle the flow of people through the tire shop and ensure that all receptionist responsibilities are completed accurately and delivered with...

  • Automotive Service Advisor

    2 weeks ago

    Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada E-Link Electronics Service Centre Full time

    **Samsung - CSR Position** Our team is growing Samsung team as we are seeking a full time Customer Service Representative to join our dynamic team. The individual will be part of the Csr team and responsible as main key person between our service facility and customers. Full time - Monday thru Saturday (9-5pm) Job description: - Receive customers at our...

  • Parts Counter

    1 week ago

    Mississauga, Canada Service Door Industries Full time

    **Parts/Service Counter Customer Service Representative (CSR)** **Hours: 7:30 am to 4:00 pm Monday to Friday** **Location: Mississauga** SDI is a progressive industrial overhead door manufacturer looking for an Inside Sales Representative for our Parts Counter. In this position, you will be the primary contact for customers as they place parts orders,...

  • Customer Service, Customer Service Representative

    1 week ago

    Mississauga, Canada Cardinal Couriers Full time

    Customer Service Representative (CSR) In-office, full-time; Derry Rd & Goreway Dr (6600 Goreway Drive, Unit D) About the Position The Customer Service Representative (CSR) is a regular, full-time position within the Customer Service team. This is a fully in-the-office role; our offices are located at 6600 Goreway Drive, Unit D, Mississauga, ON (Derry...

  • Service Advisor

    2 weeks ago

    Mississauga, Canada Speedy Auto Service Full time

    **Speedy Auto Service** **is looking for a Service Advisor!**If you are known for your interpersonal skills and are looking to grow in a fast-paced work environment, this could be your chance to launch a great career. As our **Service Advisor**, you will act as a brand ambassador and deliver a positive experience to all customers. **Your work day at**...

  • Service Advisor

    46 minutes ago

    Mississauga, Canada Speedy Auto Service Full time

    **Speedy Auto Service** **is looking for a Service Advisor!**If you are known for your interpersonal skills and are looking to grow in a fast-paced work environment, this could be your chance to launch a great career. As our **Service Advisor**, you will act as a brand ambassador and deliver a positive experience to all customers. **Your work day at**...

  • Customer Service

    1 week ago

    Mississauga, Canada D Light Inc. Full time

    Handle (store and over the phone customer) complaints by providing solutions, often within a time limit to ensure the customer is satisfied. - Learn to identify customer needs or desires in order to recommend the appropriate product or service. - Learn the software systems used by the company to be able to communicate effectively with incoming inquiries. -...