Director, Integrated Services
7 days ago
Job Title: Director, Integrated Services & Student Commons
Job Type: Permanent
Union: Management
Position Classification: MLV3 Management
Salary Grade: FT or PT
Full-time
Hybrid Work: This position is eligible
About the Division
The focus of the Students division is to serve and support the academic and non-academic growth and development of students. Our strength is in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals.
About the Role
Mount Royal is undergoing a large renovation to create the Sam Taylor Student Commons at the heart of our campus. This space will include a student plaza, classrooms, multi-purpose rooms, a global student lounge, a work integrated learning center and a student help desk. The Director is responsible for the strategic and functional leadership of the Sam Taylor Student Commons and the student service desk located within the Commons.
The Director will play an integral role in the development and growth of an integrated service delivery model for the student service desk and across the Students Division, in order to assist students seeking support and guidance throughout their educational journey.
This position reports to the Registrar & AVP, Enrolment Management, and will work closely with the Enrolment Management team to monitor and discuss enrolment and graduation trends, student needs, service delivery requirements, training requirements as well as best practices in higher education.
Responsibilities
1. Develop and grow an integrated service delivery model for the service desk as well as the Division.
2. Develop a robust documentation and training program.
3. Foster strong relationships to ensure service continuity, responsiveness, and collaboration.
4. Lead organizational change through the development and support of resilient, competent and engaged staff.
5. Ensure the development of staff skills and capabilities through mentoring, coaching and support of training and professional development opportunities.
6. Manage resources effectively, including staff and financial resources to ensure that strategic and operational goals are met.
7. Provide oversight of the operations and services within the Sam Taylor Student Commons to ensure it runs efficiently.
8. Establish key performance indicators for student service and direct the ongoing collection and analysis of qualitative and quantitative data.
9. Play a leading role in the implementation and administration of the customer relationship management tool.
10. Prioritize, recommend and oversee development and/or implementation of projects and initiatives.
Qualifications
1. Minimum 3 or 4 year bachelor degree or equivalent.
2. Minimum 6 years of progressive experience and responsibility in post-secondary administration and service delivery.
3. Experience building an integrated service delivery model considered an asset.
4. Proven excellent oral and written communication skills.
5. Experience in change management.
6. Experience in leadership, supervision, and project management.
7. Proven high-level critical thinking skills along with the ability to analyze and interpret data.
8. Demonstrated ability to effectively manage complex and conflicting priorities.
9. Proven ability to work collegially and cooperatively with a variety of internal and external clients.
10. Experience in developing and implementing business plans.
11. Knowledge of Alberta and Canadian post-secondary systems is an asset.
Salary: $ 109,020 - $ 129,733 per annum
Closing Date: April 7th, 2025
A cover letter and resume should be submitted in one .pdf document.
If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca.
#J-18808-Ljbffr
-
Director, Integrated Services
3 days ago
Calgary, Alberta, Canada Mount Royal University Full timeDirector, Integrated Services & Student Commons - (3191)Job Title: Director, Integrated Services & Student CommonsJob Type: PermanentUnion: ManagementPosition Classification: MLV3 ManagementSalary Grade: FT or PTFull-timeHybrid Work: This position is eligibleAbout the DivisionThe focus of the Students division is to serve and support the academic and...
-
Integrated Services Director
5 days ago
Calgary, Alberta, Canada Mount Royal University Full timeAbout the RoleThe Mount Royal University is undergoing a significant transformation with the creation of the Sam Taylor Student Commons, a state-of-the-art facility that will serve as the heart of our campus. This space will feature a student plaza, classrooms, multi-purpose rooms, a global student lounge, a work integrated learning center, and a student...
-
Director of Integrated Systems
6 days ago
Calgary, Alberta, Canada AtkinsRéalis Full timeJob SummaryWe are seeking a highly experienced Director of Integrated Systems to lead our systems engineering processes for successful project outcomes. This role involves managing teams responsible for the design, procurement, installation, integration, configuration, testing, and commissioning of LRT systems.
-
Director of Integrated Student Experience
6 days ago
Calgary, Alberta, Canada Mount Royal University Full timeAbout the Students DivisionThe focus of the Students division is to serve and support the academic and non-academic growth and development of students. Our strength is in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals. We...
-
Service Director
9 hours ago
Calgary, Alberta, Canada Mount Royal University Full timeAbout the RoleThe Service Director will play a pivotal role in developing and implementing an integrated service delivery model for the student service desk and across the Students Division. This involves providing strategic leadership to enhance the student experience, fostering strong relationships with internal stakeholders, and ensuring seamless service...
-
Systems Integration Director
1 week ago
Calgary, Alberta, Canada AtkinsRéalis Full timeSystems Integration DirectorAre you looking for a company that works on major engineering projects all over the world? Do you want to make a difference by improving the daily lives of communities worldwide? Are you seeking to join an inclusive and diverse team that you can truly count on? You've come to the right placeLocation - Calgary, ABYour role within...
-
Integrated Delivery Leader
3 days ago
Calgary, Alberta, Canada Mount Royal University Full timeJob DescriptionWe are seeking a highly skilled and experienced professional to fill the position of Director, Integrated Services & Student Commons. The successful candidate will be responsible for leading the development and implementation of an integrated service delivery model that supports the academic and non-academic needs of our students.The Director...
-
Strategic Services Director
3 days ago
Calgary, Alberta, Canada Mount Royal University Full timeAbout the RoleMt. Royal University is undergoing a significant transformation to create a vibrant student community hub, the Sam Taylor Student Commons. This ambitious project will bring together various services and facilities to support students' academic and non-academic growth. We are seeking an experienced leader to helm this initiative as the Director...
-
Hull Services Executive Director
1 day ago
Calgary, Alberta, Canada Hull Services Full timeAbout the RoleWe are seeking a dynamic and visionary Executive Director to lead Hull Services with an enduring commitment to its mission and core values.The ED will work closely with a highly skilled senior leadership team, playing a critical role in guiding Hull's strategic direction, operational oversight, and profile in the community.The ideal candidate...
-
Director of Mental Health Services
2 days ago
Calgary, Alberta, Canada Hull Services Full timeHull Services is a leader in providing mental health and behavioral support to children, youth, and families. As the Executive Director, you will play a critical role in guiding the organization's strategic direction, operational oversight, and profile in the community.">The ideal candidate will have at least 10 years of executive leadership experience,...
-
Senior Director of Student Services
7 days ago
Calgary, Alberta, Canada Mount Royal University Full timeAbout the Students DivisionThe Students division focuses on serving and supporting students' academic and non-academic growth and development. Our strength lies in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals.About the...
-
Director, Service Management Office
3 weeks ago
Calgary, Alberta, Canada WJ Agency Full timeWJ Agency (WJ) is a leading full-service marketing agency, built on strategy, driven by creativity, and focused on impact. We craft brands with purpose, design digital experiences that connect, and build campaigns that move people. As Director of Client Services, you are the bridge between agency growth and client success—leading our Account Directors to...
-
Director, Service Management Office
2 weeks ago
Calgary, Alberta, Canada WJ Agency Full timeWJ Agency (WJ) is a leading full-service marketing agency, built on strategy, driven by creativity, and focused on impact. We craft brands with purpose, design digital experiences that connect, and build campaigns that move people. As Director of Client Services, you are the bridge between agency growth and client success—leading our Account Directors to...
-
Executive Director –
2 days ago
Calgary, Alberta, Canada Hull Services Full timeExecutive Director – Hull ServicesHull Services (Hull) has been a pillar in providing mental health and behavioral support to children, youth, and families in Calgary, Alberta, and beyond, since its founding in 1962. Specializing in trauma-informed care, Hull works with individuals who have faced significant adversities, including developmental trauma,...
-
Director of Client Services
3 days ago
Calgary, Alberta, Canada WJ Agency Full timeWJ Agency (WJ) is a leading full-service marketing agency, built on strategy, driven by creativity, and focused on impact.We craft brands with purpose, design digital experiences that connect, and build campaigns that move people. Every strategy we develop is intentional—blending insight, creativity, and execution to shape how our clients are seen, heard,...
-
Director of Client Services
5 days ago
Calgary, Alberta, Canada WJ Agency Full timeLead. Drive Growth. Elevate Client Success. WJ Agency (WJ) is a leading full-service marketing agency, built on strategy, driven by creativity, and focused on impact. We craft brands with purpose, design digital experiences that connect, and build campaigns that move people. Every strategy we develop is intentional—blending insight, creativity, and...
-
Director of Client Services
2 weeks ago
Calgary, Alberta, Canada WJ Agency Full timeLead. Drive Growth. Elevate Client Success. WJ Agency (WJ) is a leading full-service marketing agency, built on strategy, driven by creativity, and focused on impact. We craft brands with purpose, design digital experiences that connect, and build campaigns that move people. Every strategy we develop is intentional—blending insight, creativity, and...
-
Director of Client Services
2 weeks ago
Calgary, Alberta, Canada WJ Agency Full timeLead. Drive Growth. Elevate Client Success. WJ Agency (WJ) is a leading full-service marketing agency, built on strategy, driven by creativity, and focused on impact. We craft brands with purpose, design digital experiences that connect, and build campaigns that move people. Every strategy we develop is intentional—blending insight, creativity, and...
-
Pipeline Integrity Engineer
3 weeks ago
Calgary, Alberta, Canada 3001 TC USA Services Inc Full timePipeline Integrity Engineer page is loadedPipeline Integrity EngineerApply locations Calgary, Alberta time type Full time posted on Posted 4 Days Ago time left to apply End Date: March 15, 2025 (11 days left to apply) job requisition id JR-07885Determined. Imaginative. Curious. If these are some of the ways you describe yourself — we want to learn more...
-
Pipeline Integrity Specialist
4 days ago
Calgary, Alberta, Canada Bmt Defence Services LTD Full timeWe are seeking a highly skilled Pipeline Integrity Specialist to join our team at BMT Defence Services LTD. As a key member of our engineering group, you will provide critical support to the growth and execution of pipeline and facility integrity assessment and maintenance engineering for client industry assets.About the RoleThis position will be responsible...