Director, Integrated Services

7 days ago


Calgary, Alberta, Canada Mount Royal University Full time
Director, Integrated Services & Student Commons - (3191)

Job Title: Director, Integrated Services & Student Commons

Job Type: Permanent

Union: Management

Position Classification: MLV3 Management

Salary Grade: FT or PT

Full-time

Hybrid Work: This position is eligible

About the Division

The focus of the Students division is to serve and support the academic and non-academic growth and development of students. Our strength is in our approaches to peer-to-peer learning and student leadership by empowering students to work collaboratively with service areas and other students to grow holistically as individuals.

About the Role

Mount Royal is undergoing a large renovation to create the Sam Taylor Student Commons at the heart of our campus. This space will include a student plaza, classrooms, multi-purpose rooms, a global student lounge, a work integrated learning center and a student help desk. The Director is responsible for the strategic and functional leadership of the Sam Taylor Student Commons and the student service desk located within the Commons.

The Director will play an integral role in the development and growth of an integrated service delivery model for the student service desk and across the Students Division, in order to assist students seeking support and guidance throughout their educational journey.

This position reports to the Registrar & AVP, Enrolment Management, and will work closely with the Enrolment Management team to monitor and discuss enrolment and graduation trends, student needs, service delivery requirements, training requirements as well as best practices in higher education.

Responsibilities

1. Develop and grow an integrated service delivery model for the service desk as well as the Division.
2. Develop a robust documentation and training program.
3. Foster strong relationships to ensure service continuity, responsiveness, and collaboration.
4. Lead organizational change through the development and support of resilient, competent and engaged staff.
5. Ensure the development of staff skills and capabilities through mentoring, coaching and support of training and professional development opportunities.
6. Manage resources effectively, including staff and financial resources to ensure that strategic and operational goals are met.
7. Provide oversight of the operations and services within the Sam Taylor Student Commons to ensure it runs efficiently.
8. Establish key performance indicators for student service and direct the ongoing collection and analysis of qualitative and quantitative data.
9. Play a leading role in the implementation and administration of the customer relationship management tool.
10. Prioritize, recommend and oversee development and/or implementation of projects and initiatives.

Qualifications

1. Minimum 3 or 4 year bachelor degree or equivalent.
2. Minimum 6 years of progressive experience and responsibility in post-secondary administration and service delivery.
3. Experience building an integrated service delivery model considered an asset.
4. Proven excellent oral and written communication skills.
5. Experience in change management.
6. Experience in leadership, supervision, and project management.
7. Proven high-level critical thinking skills along with the ability to analyze and interpret data.
8. Demonstrated ability to effectively manage complex and conflicting priorities.
9. Proven ability to work collegially and cooperatively with a variety of internal and external clients.
10. Experience in developing and implementing business plans.
11. Knowledge of Alberta and Canadian post-secondary systems is an asset.

Salary: $ 109,020 - $ 129,733 per annum

Closing Date: April 7th, 2025

A cover letter and resume should be submitted in one .pdf document.

If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca.

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