Help Desk Technician

Company DescriptionHalton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences alwaysAt Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.Job DescriptionAs a member of the Technical Support team, this individual will use their Information Technology and Customer Service skills to provide first and second level technical support to over 3000 hospital staff members.Technical hardware/software supportProvide first and second level support for Information Systems hardware, software, network and operating system requests. Requests that aren’t resolved within the expected OLA/SLA guidelines are escalated to either System Administrators or Application Analysts.User AdministrationAccount administrationFile administrationAccount policiesMiscellaneousHelpdesk database administration and maintenance.Desktop deployment and life-cycle servicesTechnical procedural documentationConfiguration and Asset managementIncident and Change managementProvides Preventive Maintenance procedures on all Peripheral and Desktop equipmentContributes to the development and implementation of the departmental strategic planOther duties as requiredQualificationsInformation Technology Degree or Diploma required Minimum of 2 years of progressive experience in the Information Systems field including applications, networking , operations and telecommunicationsIndustry standard technical certifications (MCP/A+) preferredExcellent verbal and written communication skillsProven business analysis and problem solving skillsProven superior customer service skillsProficient with the Windows suite of operating systems and Microsoft Office product line requiredMinimum of 1 year computer hardware and peripheral equipment trouble shooting and support skills requiredKnowledge of LAN environment preferredProven technical writing/documentation skills preferredMust be able to work flexible hours as neededMust be able to meet the physical demands of the positionSatisfactory employment and attendance record requiredAdditional InformationHours: Monday - Friday - Days; various rotating shifts (subject to change based on operational requirements)Salary: $31.409 to $36.205 per hourDate Posted: January 12, 2026Internal Applicants Due By: January 19, 2026REF3071WHalton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.Please note that while this job is posted on Halton Healthcare's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including artificial intelligence, for candidate screening and matching. We do not control or influence these processes. To ensure your application is reviewed by our team, we recommend applying directly through our Halton Healthcare careers site. We thank all those who apply but only those individuals selected for further consideration will be contacted.Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare’s Immunization Policies.All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act. Company Description Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences alwaysAt Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care. Job Description As a member of the Technical Support team, this individual will use their Information Technology and Customer Service skills to provide first and second level technical support to over 3000 hospital staff members.Technical hardware/software supportProvide first and second level support for Information Systems hardware, software, network and operating system requests. Requests that aren’t resolved within the expected OLA/SLA guidelines are escalated to either System Administrators or Application Analysts.User AdministrationAccount administrationFile administrationAccount policiesMiscellaneousHelpdesk database administration and maintenance.Desktop deployment and life-cycle servicesTechnical procedural documentationConfiguration and Asset managementIncident and Change managementProvides Preventive Maintenance procedures on all Peripheral and Desktop equipmentContributes to the development and implementation of the departmental strategic planOther duties as required Qualifications Information Technology Degree or Diploma required Minimum of 2 years of progressive experience in the Information Systems field including applications, networking , operations and telecommunicationsIndustry standard technical certifications (MCP/A+) preferredExcellent verbal and written communication skillsProven business analysis and problem solving skillsProven superior customer service skillsProficient with the Windows suite of operating systems and Microsoft Office product line requiredMinimum of 1 year computer hardware and peripheral equipment trouble shooting and support skills requiredKnowledge of LAN environment preferredProven technical writing/documentation skills preferredMust be able to work flexible hours as neededMust be able to meet the physical demands of the positionSatisfactory employment and attendance record required Additional Information Hours: Monday - Friday - Days; various rotating shifts (subject to change based on operational requirements)Salary: $31.409 to $36.205 per hourDate Posted: January 12, 2026Internal Applicants Due By: January 19, 2026REF3071WHalton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.Please note that while this job is posted on Halton Healthcare's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including artificial intelligence, for candidate screening and matching. We do not control or influence these processes. To ensure your application is reviewed by our team, we recommend applying directly through our Halton Healthcare careers site. We thank all those who apply but only those individuals selected for further consideration will be contacted.Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare’s Immunization Policies.All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act. Google Maps requires functional cookies to be enabled Google Maps requires functional cookies to be enabled I'm interested