Service Desk Dispatcher
1 week ago
Do you want to make a big impact on a fast-growing IT organization? Do you want to be part of a team that truly supports employee growth and development? Are you someone with strong organization, time management, and communication skills? Then, we want you The Service Desk Dispatcher is responsible for attaining maximum utilization and prioritization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests so requests can be dispatched to the appropriate resource and location. The incumbent is responsible for all inbound user service requests, coordinating dispatch of technicians for user issues requiring on-site resolution; and organizing technician schedules for all Service Desk and NOC staff. Life at ProServeIT is fast paced, performance-driven, rewarding, and fun We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard. "People Matter. Be like gumby. Do it right." These are the three values we follow every day. These truly represent who we are and what we care about. Excited? Read on and apply Looking forward to hearing from you. **Responsibilities**: - Serve as a point of contact to the customer for all types of service requests. - Coordination of all IT support groups to ensure maximum utilization of billable resources. - Schedule internal and field technical resources on the dispatch portal. - Monitor resource schedules to ensure prompt time entry on service requests. - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages. - Route incoming and existing tickets to the appropriate resource - Monitor open service tickets to make sure the team is meeting customer SLA’s. - Improve customer service, perception, and satisfaction with fast turnaround of customer requests. - Improve usage and increase productivity of IT support resources. - Escalate service requests that cannot be scheduled within agreed service levels. - Report the utilization of IT Support resources and successful completion of service requests to the Service Desk Manager. - Responsible for entering time and expenses as they occur. - Enter all work as service tickets into the computer system. - Escalate requests to other team members as necessary. - Conduct Bi-weekly Service Desk meetings to update the team on any policy and changes in the service desk. - Maintain the Service Desk technician schedules. - Distribution of technician compliance reports. **Qualifications**: - Basic computer and operating system knowledge. - Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. - Ability to work in a team and communicate effectively. - Ability to multi-task and adapt to changes quickly. - Technical awareness: ability to match resources to technical issues appropriately. - Service awareness of all organization’s key IT services for which support is being provided. - Understanding of support tools, techniques, and how technology is used to provide IT services. - Typing skills to ensure quick and accurate entry of service request details. - Self-motivated with the ability to work in a fast-moving environment. **Work Conditions**: - You will be required to work Mondays to Fridays from 07:00am to 03:00pm EST. - This position is a remote, work from home position. Diversity, Inclusion and Accessibility
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Oakville, Canada Halton Regional Police Service Full time**The Team you are Joining - Who We Are**: The Halton Regional Police Service contributes to the safety and well-being of more than 620,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a...
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Dispatcher
7 days ago
Oakville, Canada AC Transport Full time**Overview** **Responsibilities** - Coordinate daily dispatch operations for freight transportation, ensuring timely pickups and deliveries. - Communicate effectively with drivers, clients, and vendors to relay important information regarding shipments. - Analyze transportation data to improve efficiency and reduce costs within the supply chain. - Utilize...
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Service Tower Operator/dispatcher
5 days ago
Oakville, Canada Budds' Group of Companies Full timeT**ower Operator/Dispatcher** Budds' Imported Cars - Oakville, ON **Position Overview**:Coordinate, expidite and organize the flow of work within the Service Department. Flat rates and books all service repair orders in an accurate and efficient manner. Duties include reviewing and distributing production, work and schedules, conferring with department to...
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Dispatch Manager
5 days ago
Oakville, Canada ASL Distribution Full timeCross Border Dispatch **Mission statement**: Our Mission at ASL Distribution is to provide our customers with cost-effective, quality logistics solutions with a commitment to ensure: The right Product - In the right Place - At the right time. In the right condition - The Right Attitude. **Job description**: We are seeking a skilled and experienced Dispatch...
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Truck Dispatcher
2 weeks ago
Oakville, Canada Panjaab Transport Full timeJob Overview: We are seeking a detail-oriented Dispatcher to join our team. The Dispatcher will be responsible for coordinating and scheduling transportation services efficiently. **Responsibilities**: - Utilize transportation management systems to schedule and dispatch drivers - Communicate with drivers to ensure timely deliveries and pickups - Analyze...
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Inbound Dispatcher
1 week ago
Oakville, Canada Panjaab Transport Full time**Job Overview**: We are seeking a detail-oriented **INBOUND DISPATCHER** to join our team. We are searching Dispatch will be responsible Tracking -Tracing for coordinating and scheduling **transportation **services efficiently. **Responsibilities**: - Utilize transportation management systems to schedule and dispatch drivers - Communicate with drivers to...
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Afternoon Dispatcher
2 weeks ago
Oakville, Canada Challenger Full timeWe are seeking a skilled and experienced Cross Border Dispatcher to join our team. As a City/Highway Dispatcher, you will be responsible for overseeing the operations of a fleet of vehicles, ensuring timely delivery of goods or services.Responsibilities:• Dispatch Operations: Coordinate and manage the daily activities of drives and ensure efficient...
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Afternoon Dispatcher
1 week ago
Oakville, Ontario, Canada Challenger Motor Freight Inc. Full time $80,000 - $120,000 per yearWe are seeking a skilled and experienced Cross Border Dispatcher to join our team. As a City/Highway Dispatcher, you will be responsible for overseeing the operations of a fleet of vehicles, ensuring timely delivery of goods or services.Responsibilities:• Dispatch Operations: Coordinate and manage the daily activities of drives and ensure efficient...
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Internal Advisor
2 weeks ago
Oakville, Canada Lexus of Oakville Full timeAutomotive Internal Advisor & Service Dispatch Lexus of Oakville is a Platinum-certified dealer, 6-time winner of the Pursuit of Excellence Award, and recipient of the Consumers Choice award for best Lexus dealership in the GTA for 10 consecutive years. **Responsibilities**: - Ensuring that all work gets in the shop through the dispatch system as per...
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Afternoon Dispatcher
2 weeks ago
Oakville, Ontario, Canada Challenger Motor Freight Inc. Full time $45,000 - $70,000 per yearASL Distribution is looking for an experienced Dispatcher to join our teamThe Driver Coordinator is the main point of contact between the backbone of the transportation industry (our AZ Drivers) and the organization. This role is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up...
