Desktop Specialist

**A little about Capital Power**

Capital Power (TSX: CPX) is dedicated to _Powering Change by Changing Power _. This north star guides our ambitions, focus, and actions as we transform our energy system to power a lower-carbon future. We're a growth-oriented North American energy company headquartered in Edmonton, Alberta. Our team safely delivers, builds, and creates balanced energy solutions for customers across North America.

Our people are at the core of our journey to deliver reliable, affordable, and lower-carbon power solutions. We provide purpose-driven work in a safe and inclusive environment, and we live by our North Star. With us, your contributions matter - we want you to be empowered to innovate, collaborate, and ultimately drive results. We're here to partner with you so you can learn, grow, and forge a career that's meaningful to you. Join us in powering North America

**Your Opportunity**

One Permanent Full Time Position.

Reporting to the Desktop and Field Services Lead, the Desktop Field Service Analyst is responsible for day-to-day support of the desktops and IT infrastructure. This includes providing client support along with patching, provisioning new computers, moves, VOIP, installing server/network hardware at various office/plant locations in the Edmonton Area

**You will contribute to our team by**:

- Providing routine support of the desktop environment by providing client support when required.
- Providing support services for all Capital Power users.
- On occasion traveling to required plant location and complete desktop support, in addition help with server or network physical installs
- Providing support services for both operations and capital project initiatives.
- Understanding and following IT processes and practices, including General Computing Controls (GCC’s) to support CSOX requirements.
- Being involved with larger initiatives or projects in a support capacity, being available when needed.
- Suggesting input and ideas to project managers and/or managers and peers in support of business and strategic goals relevant to the duties of the position.
- Raising support issues to manager or tier two/three support when appropriate.
- Serving as a technical support resource in support of remote sites by understanding the technology and services provided by Information Services (IS).
- Understanding of Group Policy, Application Deployment, and monthly desktop Operation System patching via InTune and Configuration Manager.
- Ensuring accurate execution of support procedures is followed by adhering to documented processes and procedures.
- Ensuring that any anomalies are escalated to a manager for direction.
- Ensuring all changes follow the change management process, are detailed and approved.
- Collaborating with other team members within IS to improve teamwork and level of support provided by the Desktop team.
- Building relationships with clients to better support their needs.

**What you will bring to the role**:
**Education**:

- 2 Year technical diploma in computer systems, A+, MCSE or MCP are an asset
- Education equivalency may be considered.

**Experience and Skills**
- Minimum of three years’ experience in a technical support environment.
- Fundamental knowledge and experience with the ITIL framework (incident management).
- Fundamental knowledge of the desktop operating systems (Windows 10 and onwards).
- Fundamental knowledge of Microsoft InTune and Microsoft Azure.
- General desktop analyst skills.
- Experience in providing support to business users and fellow employees.
- Experience supporting remote locations.

Technical and other skills:

- Customer relationship skills, demonstrated responsiveness, analytical thinking, problem solving, and planning skills are required.
- Good working knowledge of Microsoft Windows 10/11, Intune, Microsoft Office 365, Active Directory, Microsoft Endpoint Configuration Manager, Window Server and networking Hardware installation and support.
- Good understanding of computer workstation hardware and troubleshooting skills

**Working Conditions**:

- Working Primarily from Epcor Tower. This is not a hybrid work position, working from home would be on exception only
- Travel
- potentially, Genesee and CBEC plants where needed.

**Additional Details**:
In order to be considered for this role you must be legally eligible to work in Canada.

We believe that creating a culture that supports employee physical, mental, financial, and social wellbeing is critical to our success. That is why we provide flexible and affordable employee benefits, retirement savings, and paid time off programs. We also provide comprehensive onboarding, training, and programs supporting your career development.

Depending on the posting requirements relocation assistance may be available.

Capital Power is committed to providing a fair and transparent hiring process. We recognize and embrace the value of diversity and hire employees with the appropriate skills,