Senior Technical Product Manager — Home Security Hardware

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Staff Technical Product Manager | Home Security Hardware

Location:

Vancouver, BC, CA, V6B 0M3

Jobs by Category: Technology Solutions

Job Function: Technology

Status: Full Time

Schedule: Regular

Description

Create awesome experiences for our customers

Our team and what we’ll accomplish together

Our Connected Home Hardware team researches, ideates, designs, develops, and manages consumer technologies to make our customers' interaction with TELUS services faster, seamless, and more reliable. Whether finding new ways to connect consumer devices, advancing product form factors, or improving machine-to-human interactions, our team focuses on improving our customers' lives by making technology simpler and friendlier.

We work closely with our engineers, marketing teams, industrial designers, and manufacturing partners to manage products from conception to launch and retirement. We support Optik TV, internet access hardware, Boost Wi-Fi, SmartHome, and more.

What you’ll do

As a Staff Technical Product Manager - Home Security Hardware (L5 Product) in the TELUS Connected Home Hardware Team, you will manage our portfolio of home security hardware, with a focus on the control panels and accompanying devices that support our SmartHome service. You will assess and evaluate TELUS’ current and future control panel roadmap. To achieve this, you will manage the end-to-end product lifecycle for your product portfolio, working with ODM/OEM partners to define, develop and launch the products, and managing them post-launch until their end of life. You will define the overall strategy, product roadmap, and technical/feature specifications for our products based on long-term product vision, user needs, technical and market trends, and platform capabilities.

Specifically, you will:

- Serve as the subject matter expert on competitor products, vendor roadmaps, IoT protocols, Wi-Fi protocols, smart home technologies, home security and automation technologies
- Develop product roadmap and the in-home deployment architecture for current and new products
- Conduct market research (technology, consumer, competitor), develop product design (industrial design, packaging, mechanical design, features, useability, and onboarding), and write requirements documentation
- Engage with and get buy-in from several stakeholders and partners, both internally and externally, on your proposed product roadmap
- Create, maintain, present, and get approval for business cases that support your product roadmap from all leadership levels
- Evaluate mechanical design, RF design, CMF (colour, material, finish) as part of the product development process
- Lead all internal and external teams for product launches and ongoing management, including vendors, engineering (RF, mechanical, software, and firmware), systems and ordering, marketing, logistics, and supply chain
- Create, maintain, and share project plans and schedules for new product development with all leadership levels, both internally and externally
- Maintain strategic partnerships with various hardware, silicon, and software vendors

Qualifications

What you bring

- 10+ years experience managing technical projects through to completion
- Degree in business, engineering, or a related field, or equivalent experience
- Experience building and driving business priorities for a product portfolio, including ROI analysis, budgeting, and cost-benefit analysis
- Experience translating market trends, customer needs, and competitive landscape into product strategies and roadmaps
- Deep understanding of home automation home security, and IoT technologies
- Experience working with third-party vendors, particularly manufacturers
- Deep understanding and experience with consumer electronics development life cycles and various electronics manufacturing working models
- Excellent verbal and written communication skills to bridge technical and business teams
- Excellent organizational, time management, and presentation skills

Great-to-haves

- Experience with new technology development (hardware and software)
- Experience with consumer electronics or telecom industry
- PMP Certification
- Agile Product Management Certification
- Knowledge of Jira and Confluence
- Knowledge of Monday.com
- Knowledge of G-suite
- Spoken Mandarin is helpful when communicating with manufacturing partners

Salary Range: $112,000-$168,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefitssuch as:

- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunitiestodevelop your skills
- And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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