Product Support Specialist

2 weeks ago

Mississauga, Canada Marathon Hardware Full time

Marathon Hardware has 6 locations across Canada, and we proudly distribute thousands of innovative products throughout North America. Our products range from decorative hardware, hinges & opening systems, drawers & slides, and kitchen storage accessories. Our roots have been firmly planted in Canada for 30 years. We source products from around the world to find new and innovative solutions to enhance our customer projects. Our people are our core, and our customers are our focus. We take pride in both our team and ability to serve our customers with the utmost professionalism and personability.

**Responsibilities**:

- Act as key contact in product support for all employees within the organization.
- Partner with sales team as necessary and provide technical assistance to the Regional Account Managers and Marathon clients.
- Ensure the sales team is providing accurate and appropriate solutions to customers.
- Provide ongoing product feedback to Product Development Manager.
- Develop high-quality, clear, accurate product knowledge material pertaining to technical functionality of Marathon products.
- Partner with Marketing toupdate and maintain product technical information on web and catalog.
- Accountable for creating, updating, and maintaining the “Marathon Product Academy”.
- Prepare training material and content for internal Training and Development using a training platform consisting of interactive modules, reading material, and tests.
- Manage multiple projects: coordination of display boards (getting in touch with the third-party board assembler and provide raw material required).
- Assist as needed with any project coordination requests from Product Manager that relate to Marathon products.

**Requirements**:

- Experience in kitchen and/or bath industry.
- Strong understanding of Kitchen hardware functionality.
- Experience reading blueprints/drawings.
- Thorough understanding of cabinetry installation.
- High attention to detail.
- Service oriented with strong customer service skills.
- Ability to work independently and self-started.
- Strong verbal and written communication.
- Software/Technical background an asset.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Vision care
Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (preferred)
**Experience**:

- customer service: 1 year (preferred)
- Kitchen/ Bath Inudstry: 1 year (preferred)
- Hardware: 1 year (preferred)

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