Technical Analyst, Intermediate

Posted Thursday, September 25, 2025 at 4:00 AM

Overview

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact—for our clients, our communities, and each other.

Position Title: Intermediate Technical Analyst, Core Infrastructure Reports To: Technology Manager, Core Infrastructure Department: IT Infrastructure Term: Temporary Full-Time, Twelve (12) Month Contract

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

The Opportunity

If you/'re looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we’d love to connect.

The Technical Analyst, Intermediate will maintain and enhance shared technology solutions and infrastructure. This role will partner with a cross-functional team to develop, test, launch, and refine solutions to optimize the organization/'s service experience. Responsible to develop and implement infrastructure technologies that support business priorities and capabilities for internal and external clients.

Join one of the Waterloo Area’s Top Employers for 2025 and Southwestern Ontario’s Top Employers for 2024 and be part of something that matters.

What you will be doing

- Support the implementation of corporate policies, standards, and procedures that provide effective architecture, governance, and management of Equitable Life’s technical systems and solution
- Collaborate with Business and IT roles on the solution design, development and quality management of shared infrastructure systems and applications across organizational functions
- Work with internal and external teams to increase client satisfaction by improving the quality of systems and products through identification of issues, on-going maintenance, and implementation of solutions
- Perform hands-on configuration and troubleshooting of components including the maintenance, upgrading or replacement of hardware and/or application software
- Assist in the maintenance of existing internal processes and quality system management documentation to uphold quality standards
- Inspect systems and processes to identify opportunities for improvements to workflow and enhanced efficiencies
- Monitor capacity usage and performance of assigned technologies to assure operational availability and process integrity
- Provide technical guidance to peers and/or end-users regarding technologies that enable continuous delivery of shared solutions
- Designing and maintaining Microsoft server technologies, business systems, and web services platforms (IIS)
- Designing, securing, and maintaining x86 data center server infrastructure, inclusive of virtualization, storage and backup.
- Designing and managing core infrastructure platforms for the organization

What you will bring

- 3+ years of experience in IT
- Post-secondary degree or equivalent combination of education and experience in the following or related discipline: computer science, computer systems engineering, software engineering
- Contemporary core infrastructure platform certifications.
- To be highly motivated team player who is a strong individual contributor
- A laser-focus on achieving outcomes through regular releases of working software that is easy to maintain
- To continually improve delivery and release practices to deliver quality software and reduce cycle time of release
- Effective verbal and written communications, with an ability to effectively convey information, concepts, and ideas to others

What’s in it for you

- A workplace where care, passion, and curiosity aren’t just values, they’re how we work, grow, and succeed together every day.
- A healthy work-life balance with employee wellness top of mind
- We value open, honest communication between team members, challenging each other to continually improve
- Employee resource groups that support an inclusive work environment
- An onsite, full-service cafeteria with a variety of daily options
- Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment process, candidates may be asked to complete an assessment and will be required to undergo background screening, in accordance with company policy.

This position is available due to an existing vacancy.

We are dedicated to inclusive and accessible hiring practices. If you require accommodations or alternative formats, please contact us at careers@equitable.ca.

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Job Family Individual Contributor - Non Transactional

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