Manager, Policy Administration System

Company: CGIC
Department: P&C Business Operations
Employment Type: Temporary Full-Time (12 months)
Work Model: Hybrid
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Manager, Policy Administration System is responsible for leading the development and deliverables of a team of Policy System Consultants, Specialists and Analysts that support the business ownership of the Guidewire applications including PolicyCenter, BillingCenter, ClaimCenter (future state) and Document Solutions. In this role, you will be responsible for the operational and technical strategic coaching function, specific to execution and the management of staff.

How you will create impact:

- Providing guidance and instilling exceptional knowledge and expertise of our Policy Administration Systems ensuring success of the Policy System Strategies and operational support structures, across all functions.
- Collaborating and participating in resource planning, allocating resources to team projects and initiatives, monitoring and adjusting as priorities evolve to ensure achievement of key performance indicators and strategic goals.
- Supporting the development of recommendations for projects and key initiatives, prioritizing the needs of the business to meet deadlines and ensuring the execution of operational functional accountabilities.
- Leading the escalation process with key stakeholder groups to resolve inquiries related to complex policy system issues.
- Supporting performance management, and creating a positive, supportive, and efficient environment that encourages innovation and resiliency.

To join our team:

You have 3-5 years of experience in the insurance and/or related technology field, preferably within a people leadership role.

You have a post-secondary degree in Business, Commerce, Management, Human Resources Technology or a related discipline.

You have working knowledge of Guidewire applications along with an understanding of insurance infrastructure, workflows and processes.

You have a demonstrated ability to coach, mentor and motivate staff to achieve results and provide feedback to your team to enable the successful development of your team and colleagues.

You have working knowledge of project management strategies and principles (as an asset).

You have strong analytical, critical thinking and decision-making skills to guide problem resolution.

You have a demonstrated ability to influence change with a strong commitment to continuous improvement.

This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

How you will succeed:

- You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
- You foster innovation and continuous improvement with a focus on client experience.
- You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
- You successfully convey messages and demonstrate openness to exploring alternative points of view.
- You use critical thinking to guide decision making.

What you need to know:

- You will travel occasionally.
- You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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