Infusion Clinic Coordinator

3 weeks ago

Calgary, Canada Neighbourly Pharmacy Inc. Full time

Job Description

Posted Friday, November 14, 2025 at 5:00 AM

Neighbourly Pharmacy is looking for a Infusion Clinic Coordinator to join our team at Sandstones Pharmacies Glenmore Landing in Calgary, AB.

Coordinating patient care between physician offices, pharmacies, and the infusion clinic using multiple software programs.

Responsibilities:

- Ensure timely completion of patient work-up to optimize patient starts and therapy transitions

- Main point of contact for all key stakeholders

- Schedule and coordinate infusion appointments based on treatment plans

- Communicate with patients regarding appointments, instructions, and follow-ups

- Complete patient enrollment for PSP’s

- Coordinate services with patients and physician offices

- Monitor patient progress and report concerns to the appropriate care team members

- Track and follow up on pending approvals to avoid delays in treatment

- Coordinate with billing teams to ensure appropriate coding and reimbursement

- Provide compassionate and effective communication with patients and caregivers

- Liaison with pharmacy and RN staff

- Facilitate and complete third party billing

Qualifications:

- Previous experience with AHS referral coordination/biologics coordination/specialist referrals preferred

- Knowledge of infusion therapies, medication names, and treatment protocols is a plus

- Offer unique services that will compel MDs to actively refer patients

- Ability to build relationships with key stakeholders

- Innovate, lead and help us expand specialty services

- Provide patients with exceptional service

- Excellent organizational and multitasking abilities

- Proficiency in electronic health records (EHR/EMR), Microsoft Office Suite

- Ability to problem solve and work independently

Who We Are:

Neighbourly Pharmacy is Canada’s largest and fastest growing network of community pharmacies. Our 300+ locations from coast to coast are united by one priority: our patients We strive to uphold each pharmacy’s tradition of providing outstanding patient care by offering accessible healthcare with a personal touch of kindness in each community we serve. We are proud to be recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. While all responses are appreciated, only those being considered for interviews will be acknowledged.

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