IT & Cloud Systems Administrator

3 weeks ago

Burlington, Canada Rise People Full time

Overview At Port443, we work together, laugh together, and enjoy donuts. Our products—My Music Staff, TutorBird, and AthletaDesk—are always evolving, so there’s never a dull moment. We connect with thousands of users worldwide and listen to their feedback, which shapes our products. And yes, donuts accompany us along the way. About You You love keeping systems running smoothly, whether it’s a Windows server, a firewall rule, or an AWS service acting up. You’re comfortable with on‑prem gear and cloud infrastructure, and you pay attention to detail, test backups, and stay calm when issues arise. You’re approachable, patient, and you can crack a nerdy joke while troubleshooting. What You Bring - Hands-on Windows server/network administration and end-user IT support. - Experience with AWS (Aurora, EC2, RDS, CloudFormation, IAM, Route 53, CloudWatch). - MySQL/Aurora DBA experience: performance tuning, backups, replication. - Comfort juggling both on‑prem systems and cloud services. - Willingness to be fully on-site and handle occasional after-hours/on-call needs. - A "roll up your sleeves" mindset — you like fixing things and making them stay fixed. Nice to have - Scripting (PowerShell, Bash). - SaaS industry or security/compliance experience. - Familiarity with IIS troubleshooting and Windows services. What You’ll Do - Administer Active Directory and Windows 10/11 endpoints (with some macOS). - Support and maintain Ubiquiti/UniFi networking, FortiGate firewall, and Hyper-V virtual hosts. - Manage Veeam backups, Windows servers, patching, and endpoint protection. - Administer and support our Asterisk VoIP system. - Troubleshoot day-to-day IT issues for a small, friendly office team. - Maintain and optimize our AWS stack: Aurora MySQL, EC2, CloudFormation, IAM, Route 53, CloudWatch. - Support Windows IIS application deployments and TeamCity build/deployment pipelines. - Improve monitoring, reliability, and incident response processes. - Participate in our immutable deployment process for customer-facing applications. - Database Administration - Administer and tune Aurora MySQL clusters (parameter groups, snapshots, replicas, failover). - Support developers with query/index strategies and performance troubleshooting. - Ensure backups, restores, and disaster recovery are tested and reliable. Who You’ll Be Working With Dan is our founder and the primary backend/AWS expert. He loves coding, expanding his model train empire, and finding answers when things get tricky. Todd is our IT lead, QA tester, and the owner of many technical tickets. If something might break, he’s already testing it; he’s also known for dad jokes and dodgeball. Other Perks/Benefits - Free snacks and coffee. - Fun company social events throughout the year, with significant others welcome. - Company swag when milestones are hit. - Comprehensive health benefits plan. When you join Port443, you’ll be part of a team that mixes innovation, excellence, and fun. To apply, submit your cover letter, resume, and your favourite donut flavour. P.S. A real human reads every submission, so let your personality shine Please note that while we appreciate every application, we may not be able to respond to all applicants. If you advance, we’ll be in touch #J-18808-Ljbffr

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