Operations Coordinator

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process.Job Requisition ID:2025-01021Time Type:Full timeEmployee Group:StaffJob Category:Administrative SupportEmployment Type:TemporaryDepartment:Associate Vice-President, Academic Programs - Writing and Communication CentreHiring Range:$60,384.87 - $75,481.09Posting Information:This position is an external contract. The contract end date is September 1, 2026.Job Description:Primary PurposeThe Coordinator is responsible to the Director for coordinating administrative, scheduling, budget, project management, and technology and software processes for the WCC and SSO. The incumbent coordinates the daily operational and business functions of the WCC and SSO: excellent and friendly student service; appointment and program scheduling, including teaching software management; financial administration for the WCC; human resource management support for the WCC; space and supply management; and metrics tracking and reporting. The incumbent also liaises with the UWaterloo Life team for all marketing and communications activities. Key AccountabilitiesAdministrative and Operational Leadership:· Responsible for providing operational and administrative coordination, support, strategic input, and advice, ensuring the seamless operation of the WCC and SSO, including but not limited to:o Advising the Director, WCC on key operational matters, including programming and scheduling, assessment and data collection, budgeting, strategic planning, policies and processeso Maintaining a comprehensive understanding of University of Waterloo policies, guidelines, and procedures and advising the Director, WCC and WCC/SSO leadership where relevanto Maintaining an up-to-date set of departmental policies and procedures; helping to draft and/or amend policies in consultation with the Director, WCC; ensuring that department policies and procedures are in line with University policy and strategic plans; communicating policies and procedures to WCC and SSO staff; and helping to ensure policies and procedures are followed by staff and other relevant stakeholderso Designing, implementing, revising, and maintaining internal processes and systems to support the unit’s operations and programs, including projects, systems record-keeping, supplies, flextime, space booking etc.o Coordinating front-line contact and customer service for the WCC and SSO; ensuring that students receive friendly and comprehensive assistance; will manage a WCC and SSO reception desk, including supervision of front desk staffo Leading and contributing to relevant committees and working groups within the WCC and SSOo Sitting on committees and groups representing the WCC and SSO, as neededo Providing organizational and administrative support to various department-wide and campus-wide projects, and to the Directors and Leadership Teams, as needed· Responsible for managing WCC technology, software, and systems, including:o Creating renewal plans, assessing needs, coordinating logistics, issuing maintenance tickets, purchasing and otherwise managing office and computer equipment through the relevant support departments. Also assists the Director with procurement processes, as neededo Managing and maintaining software subscriptions and purchases; overseeing shared drives, including OneDrive, MS Teams, and any other shared drives used by the WCCo Liaising with IST to manage software contracts, troubleshoot technical issues, and ensure the operationality of the WCC and SSO’s booking, appointment, workshop, and teaching software· Responsible for coordinating staff and program schedules, and for providing support for programs, including:o Coordinating with the WCC leadership team to create termly and annual schedules across all program areaso Managing all aspects of the WCC appointment and workshop booking software systems, including building and revising schedules, inputting staff resource schedules, managing client records, troubleshooting problemso Monitoring fluctuations in service usage and demand; providing strategic guidance to the WCC leadership team on decisions related to service development and deliveryo Coordinating the logistics for programming including booking space for workshops, events, meetings, and graduate programs; ensuring adequate staff coverage as needed; ordering and coordinating refreshments, supplies, etc.· Responsible for overseeing the unit’s user metrics, records and reporting, including:o Collecting, monitoring, and reporting utilization data, including producing monthly tracking reports; aggregating and analyzing data to understand usage patterns, etc.o Managing the creation, distribution, and collection of data from surveys of student users, including collecting and reporting on feedback on programs and serviceso Advising the WCC leadership team regarding service and program changes, trends in utilization, and any other changes to relevant data· Designated Health & Safety Coordinator for the WCC and SSO; manages the WCC and SSO’s Health & Safety program, including:o Completing annual inspectionso Maintaining first aid kitso Liaising with the Safety Office, as requiredo Ensuring that all staff complete mandatory Health & Safety trainingsFinances:o Assists with forecasting and budget preparation for the WCCo Manages the WCC and SSO spending methods, including WatCards, P-Card, petty cash, etc.o Tracks WCC spending and budget, producing monthly financial reportso Advises and assists the SSO and WCC teams with large department purchases, including procurement processeso Reviews and submits invoices for paymentHuman Resources:· Responsible for the hiring and supervision of direct reports, including interviewing, candidate selection and hiring, providing coaching/performance management as necessary, coordinating with Co-op and Students Awards and Financial Aid, and for developing job descriptions for student staff as required· Coordinates the onboarding and offboarding all full and part-time staff, including coordinating training schedules, facilitating training on office policies and procedures, existing and new technological systems, and other systems related to the unit’s work· Responsible for training WCC staff on teaching and administrative software systems Required QualificationsEducation· University degree or equivalent experienceExperience· 3+ years of professional administrative, financial, and program support experience with progressive responsibility in a university setting is required, ideally in an academic support unit or student service department· Demonstrated experience managing operations and scheduling in a busy department, including project management and process managementKnowledge/Skills/Abilities· Demonstrates excellent communication skills, both written and verbal, as well as excellent· interpersonal skills and diplomacy· Demonstrated ability to exercise sound judgement and discretion when handling confidential and sensitive information; excellent analytical and problem-solving skills· Demonstrated ability to successfully work with budgets; comprehensive understanding ofuniversity fiscal policy and procedures is an asset· Demonstrates exemplary customer and student service that is culturally competent and grounded in an equity framework· Exceptional organizational and time-management skills are required, with a demonstrated flexibility and agility to manage changing priorities, unexpected events, etc.· Motivated, self-directed, able to work independently and as part of a team· Works collaboratively with and contributes to the functioning of a diverse team· Demonstrates advanced proficiency in Microsoft Office suiteEquity StatementThe University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.Positions are open to qualified candidates who are legally entitled to work in Canada.The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.