Event Operations Coordinator

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

As a member of the Events & Experiences department, the Event Operations Coordinator is responsible for supporting various aspects of event management and digital solutions administration under the Strategy & Operations team.

The Coordinator plays a key role in the day-to-day operational tasks of the team, working with business partners to progress event requests from the initial inquiry through to the completion of the booking process. They also provide day to day system/database (Momentus, Outlook distribution, Sharepoint, etc.) and administrative support (internal communications, reporting, etc.) as required. Reporting to the Manager, Resource Operations, Events & Experiences, the incumbent will closely collaborate with all streams within E&EX in the seamless delivery of event and experience across North America. 

What will you do?

Event Operations:

Support for event booking process for onsite, offsite, virtual and hybrid events including:

• Opportunities

  • Reviewing space requests, providing alternative availability where applicable, creating events based on BPs requirements, sending event confrontations

• Online Space Booking (OSB)

  • Completing missing event details and sending confirmations for event requests submitted through OSB

• Event Services Shared Inbox

  • Respond to inquiries in Event Services inbox in a timely manner

• Creation of administrative and repeating events

  • Working off maintenance schedules with vendors (ie. HitPlay) to enter Maintenance holds, assisting with creation of Development Days, etc.

• Assist with the closing/reconciliation process for events and catering services

• Build and maintain close relationships with business partners to gain in-depth knowledge of objectives and expectations  

Digital Solution (Momentus, and other tools) Administration:

• Maintain and update contact list within Momentus for new SLF contacts, E&EX employees, etc.

• Create dashboards for new employees, new widgets for dashboards as requested etc.

• Produce and distribute monthly internal communications/reporting (ie. CSATs, attendance, etc.)

• Support operational reporting and metrics as required

• Support purchase coordinator tasks as required

What do you need to succeed?

• Understanding of event management logistics and hospitality business processes 

• Ability to build strong business relationships and develop an understanding of unique needs of various key stakeholders, adapting quickly in a rapidly changing environment   

• Accounts payable/receivable coordination experience. Knowledge of SAP and/or ARIBA systems an asset

• Fluency in MS Office Suite of tools (Excel, Word, Power Point) 

• Self-motivated with ability to work in a team environment with internal and external partners  

• Post-secondary education with experience in Event Planning, Project Management an asset 

• 1 - 3 years of experience in an administrative role

• Previous experience with event management software and digital tools an asset

• Bilingualism (English/French) an asset 

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We're committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We're honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work,  for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

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The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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