Client Care Specialist

2 weeks ago

Vancouver, Canada Rebel Sleep Institute Full time

**Client Care Specialist **Vancouver, BC

Join our dynamic team as a Client Care Specialist, playing a pivotal role in ensuring seamless operations, maintaining professional and integrity-driven communication with clients, physicians, and partners, and overseeing efficient and error-free administrative functions. This critical front-line position demands meticulous attention to detail, the ability to juggle multiple responsibilities, and a comfortable demeanor when interacting with our valued patients.

**Key Responsibilities**:
Initiate and manage patient scheduling with a focus on adopting efficiencies and leveraging software to maximize efficiency and expedite the booking process.

Provide administrative support, including the receipt and delivery of communications to and from medical professionals.

Answer telephones and maintain ongoing correspondence with referral sources and clients.

Efficiently organize, update, and maintain accurate records and databases.

**Qualifications**:
While relevant experience and education in healthcare may be given preference, we equally prioritize cultural fit, character, and a strong work ethic. A genuine desire to learn and grow is also crucial for success in this role.

Demonstrated proficiency in utilizing a variety of technological solutions to enhance administrative efficiency and workflow.

**About Us**:
Rebel is at the forefront of combating sleep-related issues, employing a highly innovative and evidence-based approach to deliver effective treatments. Our emphasis on a multidisciplinary health perspective sets us apart. We foster a collaborative work environment that promotes interdependence within the scope of practice, adhering to relevant guidelines and standards.

If you approach work as more than just a means to get through the day and are enthusiastic about contributing to a genuinely impactful cause, we encourage you to apply. We are dedicated to shaping a company that makes a significant difference, and we seek individuals who are up for the challenge.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$24.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- Paid time off
- Wellness program

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Vancouver, BC V6H 3X9 (required)

Ability to Relocate:

- Vancouver, BC V6H 3X9: Relocate before starting work (required)

Work Location: In person

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