Client Care Specialist

2 weeks ago

Vancouver, Canada Better Bodies Club Full time

**CLIENT CARE SPECIALIST / FRONT DESK** (PART TIME AVAILABLE)

Better Bodies Club is a boutique personal training studio in the heart of Kitsilano; our studio is bright, friendly and inviting. We represent a 5 star guest experience which begins with first impressions at the front desk. When clients walk into our club, our client care team sets the tone for the rest of their experience

We are looking for a vibrant, upbeat individual with a strong work ethic who is passionate about customer service to join our team as a Client Care Specialist.

**What you will do (responsibilities and duties)**:

- Take ownership of daily operations involved with running the front desk, including using Mindbody software
- Provide a high level of customer service
- Work with the client care team to ensure an exceptional guest experience
- Collaborate with team members on activities to improve operations, increase the visibility of the club in the neighbourhood, and grow the Better Bodies community
- Keep the facility tidy and organized
- Other ad hoc projects and tasks
- A can-do, positive attitude
- Experience providing exceptional customer service
- The ability to problem-solve and be solution-focused
- Professional communicator both verbal and written
- The skills to keep up in a fast-paced environment, while maintaining poise and professionalism
- Computer-literate and comfortable with technology
- A genuine interest/passion for health and fitness
- Experience using Mindbody is considered an asset, but not expected

We are a growing team and there is ample potential for the right person to grow this position and take on further responsibilities, as well as bring new ideas to the table - this is an opportunity for someone who is a self-starter that wants to take initiative and ownership over their work.

Better Bodies Club began with one vision: to bring together a fun, non-intimidating community of like-minded individuals seeking the better life. We are passionate about making a difference in people’s lives through health and fitness. If that sounds like something you want to be a part of, we want to hear from you

Work Remotely
- No

**Job Type**: Part-time
Part-time hours: 10-15 per week

**Salary**: $18.00-$23.00 per hour

**Benefits**:

- Casual dress

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Frequent sanitization

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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