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Indigenous Care Quality Specialist, Corrections
4 months ago
**Indigenous Care Quality Specialist, Corrections**
Patient Care Quality Office
Vancouver, BC
**Pursuant to section 42 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. We invite applicants to self-identify within their cover letter and/or resume.**
In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Indigenous Patient Care Quality Office Manager, the Indigenous Care Quality Specialist, Corrections, provides guidance and leadership on provincial, national, and international standards of complaint management to BC Corrections Health (CHS) care service areas, with a primary focus of supporting complaints made by Indigenous patients and families. The role ensures a culturally safe approach to patient care quality reviews throughout the 10 BC Correctional Centres in the health care service areas and is responsible for coordinating and reporting on annual audits of care quality complaint trends for PCQO CHS files with indigenous complainants. The Care Quality Specialist provides direct advice to the health care staff, as well as expertise and support to professional practice leadership in the Corrections facilities.
**What you’ll do**
- Works with BC Corrections Health Services leadership to monitor, develop, implement, and evaluate indicators of quality outcomes and performance; prioritizes quality initiatives based on program functions, needs and performance measurement systems; plans, develops and implements culturally safe patient safety and quality improvement education, initiatives, and materials, including evaluation and sustainment tools.
- Collaborates with key stakeholders regarding patient/client complaints and concerns and supports a culturally safe and appropriate resolution of issues.
- Provides advice and consultation regarding the management of Indigenous client feedback/complaints, including both verbal and written communication and courses of action when initial steps do not resolve issues to a complainant's satisfaction.
- Contributes to continuous quality improvement of the department by identifying and evaluating new initiatives, developments, opportunities, and trends related to Indigenous-specific racism and discrimination and fostering culturally safe care.
- Meets with PHSA senior leaders, Ministry of Health representatives, Office of the Ombudsperson, Patient Care Quality Review Board, Prison Legal Services, Correctional Health Services, and other stakeholders as required to provide updates and direction related to care quality for indigenous patients at BC Correctional centres.
- Provides guidance on provincial, national, and international standards to BC Correctional facilities and to staff, encouraging dialogue, and provides leadership and advice to facilitate culturally safe resolution to care quality issues, complaints, and improvements.
- Contributes to the development and implementation of PCQO policies, procedures and protocols relating to health care quality and safety for review by the Medical Director, Correctional Health Services, as well as facility/agency specific leadership and health care committees.
- Ensures BC Correctional health care quality and safety activities are in alignment with accreditation requirements.
- Manages the complaints process by working directly with indigenous patients/families and Correctional Health Services through activities such as full chart reviews of the electronic health records to determine appropriate action, documentation, and reporting, and timely follow up as guided by the Patient Care Quality Review Board Regulations, associated Ministerial Directives, and PHSA policy and standards.
- Collaborates and acts as an expert resource to Directors, Medical Directors, and Managers, as well as other senior leaders or administrative support staff in the management of indigenous patient complaints/concerns, requests for information and requests for assistance.
- Assists in the maintenance and development of client feedback information management system (i.e., Patient Safety and Learning System (PSLS) data collection tools and databases), ensuring that client feedback is documented, and activities and outcomes are analyzed and reported for accountability and improvement purposes. Creates standard and ad hoc reports as required for PHSA Executive, Board, and the Ministry of Health.
- Performs other related duties, as assigned.
**What you bring**
**Qualifications**:
Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
**What we bring**
Every PHSA emp
