Systems Coordinator

2 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:02/08/2023
**Req ID**: 29647
**Faculty/Division**: UofT Scarborough
**Department**: UTSC:Academic Advising & Career Centre
**Campus**: University of Toronto Scarborough (UTSC)
**Position Number**: 00053197

**Description**:
**About us**:
The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

The Academic Advising & Career Centre (AA&CC) embraces a holistic philosophy in its delivery of integrated academic advising, learning skills, career development and employment coaching services to students. With a commitment to equity, diversity and inclusion, the department operates as a cross-functional team working closely with campus partners to support student success and retention, foster student engagement and strengthen the student experience at UTSC.

**Your opportunity**:
Under the supervision of the Senior Manager, Academic Advising & Career Centre (AA&CC), you will be responsible for overseeing a variety of CRM systems which would include: setting up permissions, configuring modules, pulling data and troubleshooting technical issues following FIPPA and PHIPA processes and AODA guidelines. These systems act as a hub for the coordination of services, programs and events for the Academic Advising & Career Centre, AccessAbility Services and Health and Wellness units. You will work with campus and tri-campus partners to creatively problem solve and ensure consistency of service delivery. In addition, you will provide technical expertise on special projects related to supporting student success.

**Your responsibilities will include**:

- Following rules and procedural instructions when creating, maintaining and/or deactivating user accounts
- Running queries to gather data and generating reports
- Monitoring system functionality and preparing standard reports
- Creating and maintaining course shells on the learning management engine
- Conducting needs assessment to determine end-user technical requirements
- Training end-users on procedures and the use of supported IT systems
- Liaising with clients to resolve minor complaints and address issues

**Essential Qualifications**:

- Bachelor's Degree in Computer Science, Information Technology or related field, or equivalent combination of education and experience
- Strong computer skills with CRM/Information management database systems, HTML, and Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Excellent communication skills (both written and oral), as well as interpersonal and customer service skills
- Excellent organizational, project management and time management skills to be able to handle multiple projects and deadlines
- Experience managing effective relationships with a wide variety of stakeholders (e.g. employers, alumni, students, staff, faculty)
- Ability to manage conflicting demands, problem-solve and work well under pressure
- Meticulous attention to detail
- Ability to train varying levels of end-users on systems
- Must show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

**To be successful in this role you will be**:

- Approachable
- Organized
- Problem solver
- Resourceful
- Team player

**Additional Notes**:

- Please note that this position is an **18-month term**:

- A copy of the full job description is available upon request from the UTSC HR Office.

**Closing Date**: 02/22/2023, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Term
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Information Technology (IT)

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