Front of House Manager

2 weeks ago

Terrace, Canada Chances Terrace Full time

Front of House (F&B) Manager

$51,000/Year or Commensurate with Experience

Full-Time Permanent Opportunity

**Our Benefits include**:
Quarterly bonus plan tied to business unit financial performance

Growth and development opportunities, both personal and professional

Health and wellness benefits, including life insurance, dental, medical (including prescription drugs, chiropractic, massage) (premium share 50%)

Mental health resources at no cost to the employee

Personal days: 5 per year after 90-days of employment

Vacation is accrued starting on your first day of work at a rate of 4% of your earnings

Pomeroy Stay Travel Program

**Summary**

Join the Chances Casino Terrace Food and Beverage Team. Terrace is culturally rich and an outdoor paradise, featuring world-class skiing, hiking, fishing, and mountain biking. With an area population of 20,000, Terrace is the largest population west of Prince George, and serves as a hub community for the northwest.

In this role, you are responsible for creating and executing a memorable dining experience for all guests. Successfully mastering this position requires a commitment to building, training, and coaching a successful team in the front of the house; your leadership and customer service skills will help the department achieve excellence; maximizing profitability and elevating guest satisfaction.

**Duties & Responsibilities**:

- Motivate and inspire the restaurant team with a hands-on, lead-by-example approach
- Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times
- Schedule labour as required by anticipated business activity while ensuring that all positions are staffed as needed and labour cost objectives are met
- Develop policies and procedures to enhance and measure quality; continually update written policies and procedures to reflect changes to food and beverage menus
- Provides training and professional development opportunities for all kitchen staff

**Skills, Knowledge, and Abilities Required**:

- Bartending skills and experience
- Computer literate: able to use POS systems, inventory control software solutions
- Ability to write reports, spreadsheets, business correspondence, and procedure manuals
- Excellent listening, comprehension and communication skills required
- Ability to read, analyze, and interpret general business documents and data
- Ability to multi-task and produce accurate work against hard deadlines

**Experience, Training, Certification, & Education**
- Preferably five to seven years related experience and training
- Proficient with MS Office
- Outstanding customer service & interpersonal skills
- Able to obtain a Gaming Policy Enforcement Branch (GPEB) license
- Must be able to work a flexible schedule, including holidays, weekends and evenings

**Job Types**: Full-time, Permanent

**Salary**: $51,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

Supplemental pay types:

- Tips

Work Location: One location

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