General Manager, Youth Sports Club

4 weeks ago

Richmond Hill, Canada TOP Sports Full time

**About TOP Sports**

After seeing early specialization, hyper-competitiveness, and toxic sports environments become the norm, TOP Sports was founded to create a better youth sports model by focusing on player experience, long-term development, and an efficient, manageable schedule that encourages multi-sport play. We believe that multi-sport play, over time, is essential to creating a well-rounded and successful athlete, and as kids mature and grow, we believe the most versatile athletes become the best players in each sport.

Through our unique **Multi-Sport Model**, we offer children the opportunity to play hockey, soccer, and lacrosse at the recreational or competitive level, while maximizing athletic development and providing the ultimate well-rounded sports experience. Our coaches are teachers, mentors, and role models who are dedicated to helping create the next generation of leaders by instilling our core values of teamwork, respect, and work ethic at every opportunity.

From day one, our vision has been to become the gold standard for youth sports organizations by offering high-quality, values-based programming that changes the culture of youth sports.

**The Role**

As part of our next chapter of exciting growth, we are expanding to the **Richmond Hill area **starting in September 2024. To support this growth, we are looking for a full-time **General Manager** to manage day-to-day operations, which includes programming, coach development, player development, and client engagement, as well as oversee all business operations, finances, and budgets for our Richmond Hill location.

**Day-to-Day**

Between managing programs, engaging with clients, hiring/training staff, and overseeing business ops, the best part of this role is the that no two days are the same In a nutshell, you are directly responsible for the success of our new markets, and while you will have plenty of support, this nature of this role is very independent and includes considerable flexibility.

If you are someone who craves action, wants to build something special, and who is passionate about youth sports, this is the perfect fit for you.

**Primary Responsibilities**
- Note: this is a summary of primary responsibilities designed to give an overview of your lane, not an exhaustive list. Specific tasks and responsibilities will arise that are not listed below._

General Operations
- Oversee the daily planning and execution of all programs, including schedules, equipment allocation, logistics, branding, and on-site management.
- Oversee resource management, including facilities, equipment, apparel, etc.
- Manage core relationships and invest time into parent education, coach development, and player development.
- Develop and launch new programs that align with organization priorities, as well as community initiatives and events that align with our mission and vision.
- Work with Technical Directors to develop program curriculums to ensure we are delivering best-in-class programs to our athletes.

**Business Operations**
- Creating and maintain program budgets and growth targets.
- Maintain internal payroll system and coordinate with club administrator.
- Oversee registration management software and CRM, including outbound customer communication, registration management, and other related tasks.
- Oversee staff management, including hiring, scheduling, training, and HR.
- Ensure player, staff, and participant incident reports are recorded and filed.
- Collaborate with the Executive Director on company policies and logistics.

**Strategic Planning**
- Spearhead strategic planning initiatives and drive growth through deliberate planning and execution.
- Oversee new facility expansion and permit management
- Developing and implementing program-specific growth strategies and adjust if needed.
- Create a positive work environment that aligns with TOP Sports mission, vision, and values.

**Marketing/Outreach**
- Lead all marketing and outreach initiatives within community, including the launch of community events, camps, school programs, etc.
- Expert knowledge of Ontario’s youth sports environment, including governing bodies, private/public sports clubs, grassroots programs, and high-performance pathways.
- Strong business background, including but not limited to client management, sales, finance, budgets, resource management, and people management.
- Strong coaching/playing background in hockey, soccer, and/or lacrosse (all three an asset, but not required)
- Experience managing staff, including goal setting, monitoring, and professional development.
- Excellent verbal and written communication, problem-solving, and conflict resolution skills.
- Excellent organizational skills and meticulous attention to detail.
- Ability to take and deliver constructive feedback in a positive manner.
- Positive attitude and ability to adapt to shifting problems.
- Post-Secondary degree in a related field is an asset (sport management, teaching, etc).

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